German Speaking Customer Advisor

Ignite; Cape Town; On-site; ZAR 201,000 - 246,000; Full time

Benefits offered by this job

Night shift allowance

Transport subsidy

Medical benefits

Pension fund

Job summary

Ignite in Cape Town is seeking aGerman-speaking Travel Advisor to serve as the primary liaison for global travelers, handling reservations, itinerary changes, and cancellations with a focus on a smooth travel experience.

You will communicate travel guidelines clearly in German and English across phone, webchat, and email, while maintaining high service standards and building professional growth within a worldwide travel network.

Qualifications

• Education: Minimum Grade 12 / Matric.
• Languages: Fluency in German and English (written & spoken).
• Experience: 12+ months in an international contact centre or airline reservations environment.
• Background check: clean criminal & clear credit history.
• Skills: active listening, dispute resolution, time management, composure under pressure.

Responsibilities

• Provide top-tier customer service across phone, webchat, and email.
• Resolve issues with proactive, clear communication and timely solutions.
• Manage reservations, itineraries, and cancellations; refresh and maintain accurate customer data.
• Explain travel policies clearly in German and English.
• Maintain efficiency and accuracy while handling complex requests.

Skills

Active listening

Dispute resolution

Time management

Composure under pressure

Education

Grade 12 / Matric

Job description

Work Arrangement: Fully on-site

Location:Cape Town

Schedule: 5 days per week, 8 hours daily (40 hours per week)

Working Hours: Rotating shift schedules active between 09:00 AM and 02:00 AM SAST (Monday through Sunday rotational structure)

Position Summary

As a German Customer Service Travel Advisor, you will serve as the primary liaison for global passengers, providing superior customer service through phone, webchat, and email mediums. Within this role, you will oversee reservations, itinerary modifications, and cancellations while preemptively addressing issues to guarantee frictionless travel experiences. This job provides ongoing professional training and clear paths for career progression inside a dynamic, worldwide travel network.

Key Responsibilities

• Customer Experience: Provide exceptional assistance across every contact channel, maintaining complete responsibility for resolving traveler requests.
• Issue Resolution: Attentively hear out customer issues, navigate pushback composedly, and deliver forward-thinking, efficient resolutions.
• Account & Booking Management: Validate and refresh customer file details while precisely handling airline and vacation schedules.
• Clear Communication: Articulate complicated travel guidelines and workflows clearly and comprehensibly in both German and English.
• Operational Excellence: Sustain elevated efficiency, precision, and velocity while managing complicated requests and organizational duties.

Requirements

• Education: Minimum Grade 12 / Matric completion.
• Language Proficiency: Fluency in both written and spoken German and English.
• Experience: A minimum of 12 months in an international contact center environment, OR experience working for an airline reservations department or travel agency.
• Background Check: Clean criminal history and a clear credit history.
• Skills: Superior active listening capabilities, dispute resolution skills, effective time management, and the capacity to stay composed under stress.

Remuneration & Benefits

• Base Salary: R 20,000.00 per month
• Night Shift Allowance: Valid for working hours completed after 7:00 PM
• Transport Subsidy: Subsidized single-direction commute service made available (Company covers the primary subsidy; worker copay is R315)
• Medical Benefits Choice:
  • Medical Aid: Grants coverage for the employee exclusively
  • Medical Insurance: Grants coverage for the employee alongside up to 2 dependents
• Pension Fund: 5% total contribution (2.5% company contribution + 2.5% employee contribution)