German/English Speaking-Order Operations Specialist

CP360; Durban; On-site; ZAR 180,000 - 300,000; Full time

Job summary

ContactPoint360 is seeking a German/English Speaking-Order Operations Specialist in Durban, South Africa. This full-time, on-site role involves handling customer inquiries, creating quotes and orders for direct customers and Channel Partners, and coordinating with internal teams to resolve order-related queries.

The ideal candidate will have at least 2 years in customer care or inside sales, a solid understanding of sales cycles, and the ability to explain technical information clearly.

Qualifications

• 2+ years of experience in customer care, support, or inside sales
• Software industry experience is a plus, especially in the EMEA region
• Solid understanding of sales cycles and delivering outstanding customer experiences
• Comfort with technical information and ability to explain it clearly
• Fluency in English and German is a must; additional languages are a plus

Responsibilities

• Qualifying and processing customer inquiries via email, chat, and phone
• Creating quotes and processing orders for direct customers and Channel Partners
• Handling cancellations, invoices, billing requests and sales taxes
• Maintaining customer data in CRM and e-commerce systems
• Coordinating with cross-functional teams on legal, accounting or technical questions
• Working with global Customer Support Specialists and international Sales colleagues
• Representing the company professionally and handling objections
• Continuously seeking improvements in customer communications and processes
• Taking on side projects within a reasonable framework

Skills

English fluency

German fluency

Job description

German/English Speaking-Order Operations Specialist

Durban, South Africa

Full time on site

Operations

Experienced

ABOUT THE ROLE:

The Order Operations Specialist is responsible for managing and processing customer orders accurately and efficiently, ensuring timely order fulfilment, maintaining accurate records, and coordinating with internal teams to resolve order-related queries and discrepancies.

Processing customer inquiries (email, chat, phone), creating quotes and orders for direct customers and Channel Partners, handling cancellation, invoicing and billing requests

WHAT YOUR WILL DO:

• Qualifying and processing incoming inquiries on our products and the sales and revenue lifecycle by email, chat, and phone
• Creating quotes and processing orders for direct customers and Channel Partners
• Clarifying and processing inquiries about cancellations, invoices, general billing, and sales taxes
• Maintaining customer data in our internal CRM and e-commerce systems
• Mastering all internal systems and tools
• Close coordination with experts from other teams on legal, accounting or technical questions
• Close coordination with global Customer Support Specialists and international Sales colleagues
• Representing Paessler positively and professionally, including handling objections
• Openness to continuously improve customer communication and existing processes
• Openness to take on side projects within a reasonable framework

WHAT WE ARE LOOKING FOR:

• Ideally at least 2 years of experience in customer care, support, or inside sales; a big plus if from the software industry and EMEA region, but we also welcome applications from juniors who want to contribute to the team's success
• Solid understanding of sales cycles and a passion for outstanding customer experiences
• Interest in tech: comfortable navigating technical information and explaining it clearly
• Fluency in English and German is a must; additional languages are a big plus

Company Information

About ContactPoint360

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.