General Manager - Boutique Hotel

Placements24; Klerksdorp; Hybrid; ZAR 900,000 - 1,600,000; Full time

Benefits offered by this job

Bonuses

Medical aid

Career development

Accommodation allowance

On-site options

Employee discounts

Job summary

Placements24 is seeking an experienced General Manager for a boutique hotel in Klerksdorp, North West. You will oversee all departments, drive profitability, and ensure guest satisfaction while balancing on-site leadership with remote strategic planning.

The ideal candidate has 5+ years in hotel management, a relevant degree, strong leadership and financial management skills, and a passion for personalized service in a hybrid work setting.

Qualifications

• Minimum 5 years in hotel management, preferably boutique/upscale.
• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Proven track record of driving revenue and controlling costs.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage tasks on-site and remotely in a Hybrid model.
• Knowledge of hospitality and tourism market in Klerksdorp, North West.
• Must be able to be on-site in Klerksdorp as required.

Responsibilities

• Oversee hotel operations including financial management and staff supervision.
• Develop strategic plans to maximize revenue and control costs.
• Maintain service quality and guest satisfaction.
• Lead departmental teams and foster a positive work environment.
• Drive marketing and sales initiatives to attract guests.
• Ensure health, safety, and regulatory compliance.
• Build relationships with suppliers and local authorities.
• Balance on-site leadership with remote strategic planning and reporting.

Skills

Leadership

Hotel operations

Guest service

Revenue management

Strategic planning

Marketing

Financial management

Team development

Remote work management

Education

Bachelor's degree in Hospitality Management or related field

Job description

About the Role

Our client, a charming boutique hotel situated in Klerksdorp, North West, is seeking an experienced and results-oriented General Manager. This role involves the overall management of the hotel's operations, ensuring profitability, maintaining high service standards, and enhancing the guest experience. You will oversee all departments, from front desk and housekeeping to F&B and maintenance, while also driving marketing and sales initiatives. The ideal candidate has a strong background in hotel management, a keen understanding of the hospitality and tourism industry, and a passion for personalized guest service. This position requires a Hybrid work model, allowing for strategic management and administrative tasks to be conducted remotely, while ensuring a strong presence on-site to lead the team and engage with guests in Klerksdorp. This is a key leadership opportunity within the vibrant North West region.

Key Responsibilities

• Oversee all aspects of hotel operations, including financial management, staff supervision, and guest services.
• Develop and implement strategic plans to maximize revenue and control costs.
• Ensure the highest standards of service quality and guest satisfaction are maintained.
• Manage and lead the hotel's departmental teams, fostering a positive and productive work environment.
• Oversee marketing and sales efforts to attract and retain guests.
• Ensure compliance with all health, safety, and regulatory requirements.
• Maintain relationships with suppliers, local authorities, and the community.
• Conduct regular property inspections and implement necessary improvements.
• Monitor industry trends and competitor activities to identify opportunities.
• Effectively balance on-site operational leadership with remote strategic planning and reporting.

Requirements

• A minimum of 5 years of experience in hotel management, preferably in a boutique or upscale hotel environment.
• A Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven track record of success in driving revenue, controlling costs, and managing operations.
• Strong leadership, communication, and interpersonal skills.
• Excellent understanding of hotel operations, marketing, and financial management.
• Adaptability and proficiency in managing tasks both on-site and remotely within a Hybrid model.
• Passion for delivering exceptional guest experiences and a strong commitment to service excellence.
• Knowledge of the hospitality and tourism market in Klerksdorp, North West, is a plus.
• Must be able to be on-site in Klerksdorp as required by the Hybrid role.

Benefits

• Competitive annual salary of R .
• Performance-based bonuses and incentives.
• Comprehensive benefits package including medical aid.
• Opportunities for professional development and career growth.
• Accommodation allowance or on-site options may be available.
• A dynamic work environment in a beautiful Klerksdorp hotel.
• Employee discounts on hotel services.