General Manager

Staff Connection - Hospitality Recruitment and Executive Search; Cape Town; On-site; ZAR 446,000 - 502,000; Full time

Job summary

Staff Connection - Hospitality Recruitment and Executive Search is seeking a dynamic Hotel General Manager in Cape Town (Western Cape) to lead operations, elevate guest experiences, and drive profitability in a high-end setting. This role demands decisive leadership, strong business acumen, and a passion for service excellence.

The successful candidate will manage people, processes, and performance across all hotel functions, ensure adherence to brand standards, and foster stakeholder

Qualifications

• Diploma or degree in hotel management, hospitality, or business.
• Proven leadership and team-building capabilities.
• Strong operations, guest relations, and revenue management background.

Responsibilities

• Oversee full hotel operations and ensure exceptional guest satisfaction.
• Drive revenue, cost control, and overall financial performance.
• Lead, mentor, and develop multidisciplinary teams.
• Maintain brand standards and operational excellence.
• Strengthen relationships with stakeholders and owners.

Skills

Leadership

Operations

Guest relations

Revenue management

Business acumen

Education

Diploma/Degree in Hotel Management

Job description

Hotel General Manager (GM)

2026-07-31 - 2026-08-30

Permanent

JHB004605

Hospitality

Western Cape, Cape Town

R40k CTC - R45k CTC

We’re seeking a dynamic and hands-on Hotel General Manager to lead operations, elevate guest experiences, and drive commercial performance within a high-end hospitality environment. This role calls for a confident leader with strong business acumen, a passion for service excellence, and a proven ability to manage people, processes, and profitability.

Key Requirements

• Diploma or Degree in Hotel Management / Hospitality / Business
• Local citizens
• Minimum 5+ years’ experience as a Hotel GM within a 4* / 5* environment
• Strong background in operations, guest relations, and revenue management
• Demonstrated commercial & financial management capability
• Proven leadership and team development skills
• High-volume guest stay experience advantageous

Core Responsibilities

• Oversee full hotel operations, ensuring exceptional guest satisfaction
• Drive revenue, cost control, and overall financial performance
• Lead, mentor, and inspire multidisciplinary teams
• Maintain brand standards and operational excellence
• Strengthen stakeholder and owner relationships

Profile

We’re looking for a professional, service-driven leader who thrives in a fast-paced environment, makes decisive business-focused decisions, and embodies a strong guest-first mindset.