General Manager

OttoBauthentic; Pretoria; On-site; ZAR 700,000 - 1,200,000; Full time

Job summary

A dynamic hospitality resort in Pretoria is seeking a General Manager to oversee operations and drive profitability. The ideal candidate will have 8–10 years of senior hospitality experience, managing food & beverage, conferences, and events. Responsibilities include overseeing guest experience and maintaining high standards across all departments, ensuring sustainable profitability and operational excellence. This is a live-in position that requires presence during peak periods including weekends and events.

Qualifications

• Minimum 8–10 years’ experience in senior hospitality leadership.
• Strong exposure to conferencing, weddings, and food & beverage operations.
• Ability to perform under pressure with calm and solutions-driven demeanor.

Responsibilities

• Lead, manage, and optimize operations ensuring sustainable profitability.
• Drive revenue growth and operational excellence across all business units.
• Oversee guest experience and maintain high service standards.

Skills

Senior hospitality leadership experience

Commercial and financial acumen

Guest engagement skills

Multi-department management

Attention to detail

Job description

We are looking for a General Manager who can take full ownership of a dynamic hospitality business and turn operational excellence into measurable profit. This role is suited to a proven hospitality operator who is comfortable managing complexity and driving performance across multiple revenue streams.

This is a live-in position due to the nature of the operation. The successful candidate will:

• Be present during peak periods, including weekends and events
• Oversee evening operations where required
• Act as the on-site leader and face of the property

ROLE OVERVIEW

The resort is a multi-revenue hospitality destination, combining luxury accommodation, conferencing, weddings, dining, wellness, and adventure experiences. We are seeking a commercially driven, operationally strong General Manager to take full ownership of the property and drive:

• Revenue growth across all business units
• Operational excellence and consistency
• Guest experience and brand reputation
• Team performance and accountability
• Cost control and profitability

ROLE PURPOSE

To lead, manage, and optimise all aspects of the resort operation, ensuring:

• Sustainable profitability
• Seamless day-to-day operations
• High service standards across all departments
• Strong team leadership and culture

OPERATIONAL SCOPE

The General Manager will have full accountability for:

• Accommodation Division
• Food & Beverage
• Conferencing & Corporate
• Weddings & Events
• Wellness & Spa
• Activities & Experiences

KEY PERFORMANCE AREAS (KPIs)

• Revenue & Profitability
• Operational Excellence
• Cost Control
• Guest Experience
• Team Leadership
• Commercial & Sales Focus

EXPERIENCE REQUIRED

• Minimum 8–10 years’ experience in senior hospitality leadership
• Proven experience as a:
  • General Manager / Resort Manager / Lodge Manager
• Strong exposure to:
  • Conferencing
  • Weddings and events
  • Food & Beverage operations
• Strong commercial and financial acumen
• Multi-department operational management
• Leadership and team development
• High attention to detail
• Ability to perform under pressure
• Strong interpersonal and guest engagement skills

PERSONAL ATTRIBUTES

• Hands‑on, visible leadership style
• Calm and solutions‑driven under pressure
• Strong sense of ownership and accountability
• Guest‑focused with high emotional intelligence
• Operationally disciplined with a commercial mindset