General Manager - Integrated Transport Facility

Headhunters; East London; On-site; ZAR 1,200,000 - 2,000,000; Full time

Job summary

Headhunters seeks an experienced senior operations leader to drive strategic and day-to-day management of a multi-site transportation hub. You will direct fuel operations, retail facilities, food outlets, truck parking and related infrastructure, delivering efficiency, profitability and excellent service.

The role requires extensive senior management experience, strong financial oversight, and proven ability to lead large teams while maintaining safety and compliance with SA labour laws and

Qualifications

• Minimum 10 years in senior management in related sectors.
• Experience managing large teams, multi-unit operations and budgets.
• Strong commercial and financial management including budgeting and profitability.
• Familiar with retail POS, fuel management, CCTV and access control.
• Proficient in WinBranch, NAMOS and SAP Retail.
• Knowledge of SA labour law and MIBCO regulations.
• Flexible hours and readiness for emergencies

Responsibilities

• Provide leadership for all operational areas of the transportation hub.
• Oversee daily fuel ops, retail facilities, food outlets and truck parking.
• Develop strategies to improve efficiency, profitability and customer satisfaction.
• Ensure world-class service standards across the facility.
• Manage overall operational budget and financial performance.
• Lead recruitment, training, succession planning and performance.
• Ensure compliance with labour law and company policies.
• Foster safety, accountability and continuous improvement.

Skills

Leadership

Financial management

Budgeting & Forecasting

Microsoft Office 365

Labour legislation knowledge

Problem solving

Strategic thinking

Operational leadership

Team management

Communication skills

Education

Matric/Grade 12

Diploma or Degree in Business Management, Retail Management, Operations Management, Logistics, Supply Chain

Health & Safety, Facilities Management, Retail Fuel Operations or Finance qualifications advantageous

Tools

WinBranch

NAMOS

SAP Retail

POS systems

CCTV & access control tech

Job description

Requirements

• Matric / Grade 12.
• Diploma or Degree in Business Management, Retail Management, Operations Management, Logistics, Supply Chain or a related discipline.
• Additional qualifications in Health & Safety, Facilities Management, Retail Fuel Operations or Finance would be advantageous.
• Minimum of 10 years' senior management experience within one or more of the following sectors:
  • Retail petroleum and fuel operations
  • Service stations and truck stop management
  • Retail or convenience store operations
  • Logistics, transport depots or fleet operations
  • Multi-site or multi-department operational management
• Demonstrated experience managing large teams, multiple business units and operational budgets.
• Strong commercial and financial management experience, including budgeting, forecasting, cost control and profitability management.
• Knowledge of retail POS systems, fuel management systems, CCTV and access control technologies.
• Experience using WinBranch, NAMOS and SAP Retail systems.
• Advanced Microsoft Office 365 proficiency.
• Sound understanding of South African labour legislation and MIBCO regulations.
• Strong leadership, organisational, analytical and problem-solving abilities.
• Ability to work flexible hours and respond to operational emergencies when required.
• High levels of professionalism, integrity and confidentiality.

Responsibilities

Strategic and Operational Leadership

• Provide overall leadership and direction for all operational areas of the transportation hub.
• Oversee the day-to-day management of fuel operations, retail facilities, food outlets, truck parking, accommodation and supporting infrastructure.
• Develop and implement operational strategies that improve efficiency, profitability and customer satisfaction.
• Ensure the facility consistently delivers world-class service standards.

Financial and Commercial Management

• Manage the overall operational budget and financial performance of the hub.
• Monitor revenue, expenditure, profitability and key financial performance indicators.
• Drive revenue growth across all business units.
• Oversee procurement, cost control, cash management, reconciliations and audit compliance.
• Identify new commercial opportunities to maximise facility utilisation and profitability.

People Leadership

• Lead, mentor and develop departmental managers and operational teams.
• Oversee recruitment, onboarding, training, succession planning and performance management.
• Ensure compliance with labour legislation, company policies and MIBCO agreements.
• Build and maintain constructive relationships with organised labour, including NUM representatives.
• Foster a culture of accountability, safety, teamwork and continuous improvement.

Customer and Stakeholder Management

• Build strong relationships with transport operators, fleet owners, customers, franchise partners, suppliers and service providers.
• Ensure exceptional customer service standards are maintained across the facility.
• Resolve customer complaints promptly and professionally.
• Liaise with regulatory authorities, municipal departments and industry stakeholders where required.

Stock and Asset Management

• Oversee inventory management across fuel, retail and food service operations.
• Monitor stock levels, ordering, stock rotation and stock takes.
• Minimise shrinkage and investigate inventory variances.
• Safeguard all company assets and operational equipment.

Contract and Franchise Management

• Manage lease agreements and contractual obligations.
• Ensure franchise partners consistently comply with brand and operational standards.
• Monitor third-party contractors and service providers to ensure agreed service levels are achieved.

Systems and Technology

• Oversee the effective operation of POS systems, fuel management platforms, CCTV, access control and operational reporting systems.
• Ensure compliance with company IT governance, cybersecurity and data protection standards.

Risk, Compliance and Governance

• Ensure full compliance with all legislative, environmental, health and safety requirements.
• Lead internal audits, operational risk assessments and emergency response planning.
• Implement proactive risk mitigation and business continuity strategies.
• Promote a culture of ethical leadership, governance and regulatory compliance.

Integrity and Professional Conduct

• Maintain strict confidentiality of company, client and commercial information.
• Uphold the highest standards of professionalism, integrity and ethical conduct.
• Ensure all company policies, procedures and governance standards are consistently applied throughout the operation.

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.