General Manager

The Staff Connection; Cape Town; On-site; ZAR 1,200,000 - 1,700,000; Full time

Job summary

The Staff Connection in Cape Town seeks a seasoned Hotel General Manager to lead operations at a high-end 4- or 5-star property, delivering exceptional guest experiences. You will drive revenue and cost control, mentor multidisciplinary teams, maintain brand standards, and strengthen relationships with owners and stakeholders.

The successful candidate holds a Diploma or Degree in Hotel Management, Hospitality or Business, with 5+ years’ GM experience in a luxury environment and a proven

Qualifications

• Diploma or Degree in Hotel Management / Hospitality / Business.
• Minimum 5+ years’ experience as Hotel GM in 4*/5* properties.
• Strong background in operations, guest relations, and revenue management.
• Proven leadership and team development skills.

Responsibilities

• Oversee full hotel operations, ensuring exceptional guest satisfaction.
• Drive revenue, cost control, and overall financial performance.
• Lead, mentor, and inspire multidisciplinary teams.
• Maintain brand standards and operational excellence.
• Strengthen stakeholder and owner relationships.

Skills

Guest relations

Revenue management

Operations leadership

Commercial & financial acumen

Education

Diploma or Degree in Hotel Management / Hospitality / Business

Job description

Key Requirements

• Diploma or Degree in Hotel Management / Hospitality / Business
• Local citizens
• Minimum 5+ years’ experience as a Hotel GM within a 4* / 5* environment
• Strong background in operations, guest relations, and revenue management
• Demonstrated commercial & financial management capability
• Proven leadership and team development skills
• High-volume guest stay experience advantageous

Core Responsibilities

• Oversee full hotel operations, ensuring exceptional guest satisfaction
• Drive revenue, cost control, and overall financial performance
• Lead, mentor, and inspire multidisciplinary teams
• Maintain brand standards and operational excellence
• Strengthen stakeholder and owner relationships

Profile

We’re looking for a professional, service-driven leader who thrives in a fast-paced environment, makes decisive business-focused decisions, and embodies a strong guest-first mindset.