Fund Operations Administrator: Shareholder & Client Services

JTC Group; Cape Town; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

JTC Group in Cape Town is seeking an Administrator to maintain Shareholder Registers for open-ended funds. Hybrid work will apply, with a mix of office and remote activities.

You will handle investor queries, unit dealing, on-boarding funds, AML/KYC checks, and ensure timely processing and data accuracy.

The role requires at least 1 year in funds operations and IOC qualification or progress; strong service orientation and numeracy are essential.

Qualifications

• At least 1 year of funds industry experience directly working in fund operations/administration.
• IOC Qualified or working towards this qualification, or equivalent.
• Ability to review and resolve complex issues under deadlines.
• Customer service experience.
• Excellent planning and organisation skills.
• Ability to work on own initiative.
• Effective verbal reasoning and numeric skills.
• Good keyboard skills to include MS Excel.

Responsibilities

• Respond to investor/client queries and requests via telephone, post, fax or email effectively and accurately while delivering exceptional client service.
• Timely and accurate capturing, execution and settlement of all investor subscriptions, redemptions, stock transfers, conversions and switches.
• Ensure accurate control, input and monitoring of all client dealing instructions in line with procedures.
• On-board new funds and fund activity events such as launches, closures, mergers and conversions.
• Record Investor tax classification information.
• Ensure take-on of new accounts occurs timely and in AML, KYC, and CDD procedures.
• Maintain database and KYC/core static data in line with procedures.
• Process and quality check Investors Transfer instructions and retain records of outstanding/missing transfer information.
• Instruct share dealing related cash movements to custodians.
• Dispatch contract notes within regulatory requirements.
• Support bulk mail and operational projects.
• Produce and administer payment processes.
• Drive efficiencies and risk-reduction initiatives within systems and processes.
• Train new team members as required.
• Ensure adherence to JTC policies and prompt query resolution.
• Participate in procedure documentation and system testing.
• Escalate breaches and complaints immediately upon discovery.
• Adhere to Risk & Compliance procedures including AML legislation.
• Align with JTC core values and behaviours.
• Perform other duties as required by Management.

Skills

Customer service

Planning

Attention to detail

Numerical skills

MS Excel

Education

IOC Qualification

Job description

JTC Group in Cape Town is seeking an Administrator to maintain Shareholder Registers for open-ended funds. Hybrid work will apply, with a mix of office and remote activities.

You will handle investor queries, unit dealing, on-boarding funds, AML/KYC checks, and ensure timely processing and data accuracy.

The role requires at least 1 year in funds operations and IOC qualification or progress; strong service orientation and numeracy are essential.