TA Services Center Lead - Growth & Ops Manager

JTC Group; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

JTC Group is seeking a capable Manager to lead the transfer agency team in Cape Town, overseeing daily activities and ensuring delivery in line with fund rules and SLA.

The role requires 7+ years in Transfer Agency or Fund Administration, strong people leadership, and experience in shared services or offshore support. You will drive process improvements, manage key client relationships, and act as an escalation point for risk and operations.

Qualifications

• 7+ years’ experience in Transfer Agency or Fund Administration.
• Proven team leadership and people management capability.
• Experience in shared services, offshore support or scaling operational teams advantageous.
• Strong knowledge of AML/KYC regulations.
• Experience in preparing MI and presentations.

Responsibilities

• Own local execution of a transfer agency service model in line with fund rules and SLA.
• Recruit, train and develop the TA team and manage performance.
• Support on operational projects such as migrations between jurisdictions.
• Act as escalation point for operational issues, client queries and risk matters.
• Support team strategy and growth by identifying process and client experience improvements.
• Prioritise workload and delegate within service delivery timeframes.
• Review and approve instructions, including payments and other senior approvals.
• Attend and lead team/division meetings to communicate changes within the Group.
• Help embed a strong service culture and delivery hub across the business.

Skills

AML/KYC

Stakeholder mgmt

Problem solving

Presentation skills

Client relationships

Education

Third level degree

Tools

Microsoft Office

Job description

JTC Group is seeking a capable Manager to lead the transfer agency team in Cape Town, overseeing daily activities and ensuring delivery in line with fund rules and SLA.

The role requires 7+ years in Transfer Agency or Fund Administration, strong people leadership, and experience in shared services or offshore support. You will drive process improvements, manage key client relationships, and act as an escalation point for risk and operations.