Administrator

JTC Group; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

JTC Group is seeking an Administrator in Transfer Agency – Investor Services to maintain shareholder registers and support investor dealing activities. You will respond to queries, process transactions, and ensure compliance with AML, KYC and SLA requirements while helping on-boarding and ongoing fund activity events.

Ideal candidates will have at least 1 year in funds operations, strong planning and Excel skills, and an IOC qualification or progress toward it.

Qualifications

• Strong planning and organisational abilities to manage multiple fund operations.
• Ability to work independently and take ownership of tasks.
• Solid verbal and numerical reasoning for client and data queries.
• Proficiency with Excel and learning new systems quickly.

Responsibilities

• Respond to investor/client queries via telephone, post, fax or email with exceptional service.
• Capture, execute, and settle subscriptions, redemptions, transfers, conversions and switches accurately and on time.
• Ensure accurate input and monitoring of all client dealing instructions per procedures.
• On-board new funds and fund activity events such as launches, closures and mergers.
• Record investor tax classifications and ensure AML/KYC/CDD compliance for new accounts.

Skills

Planning & Organisation

Initiative

Verbal & numeric skills

MS Excel proficiency

Education

IOC Qualification or working towards

Tools

MS Excel

Job description

Administrator – Transfer Agency – Investor Services

As theAdministrator, you will be responsible for the accurate maintenance ofShareholder Registers for open ended funds administered by JTC. You will beinvolved in unit dealing, responding to all client queries and requests andensuring quality control, adherence to policies, procedures and SLAs andoutperformance of operational deadlines and client service delivery.

MAIN RESPONSIBILITIES AND DUTIES

• Respond to all investor/client queries and requests received via telephone, post, fax or email effectively and accurately while delivering exceptional client service.
• Timely and accurate capturing, execution and settlement of all investor subscription, redemption, stock transfer, conversion and switch transactions and any other fund activities as they arise.
• Ensure the accurate control, input and monitoring of all client dealing instructions in line with operational procedures.
• On-board new funds and other fund activity events as the need arises – fund/ share class launches and closures, mergers, conversion activity etc.
• Record Investor tax classification information.
• Ensure the take-on and establishment of new accounts occurs in a timely manner and that they are completed within the prescribed AML, KYC and CDD procedures.
• Ensure that the database and underlying KYC and core static data is accurate and up to date in line with departmental procedures.
• Process and quality check Investors Transfer instructions within agreed turnaround times and retain records of outstanding or missing transfer information.
• Instruct the share dealing related cash movements to the relevant custodians.
• Timely dispatch of contract notes within regulatory requirements ensuring all requirements are fulfilled.
• Support of bulk mail and operational projects.
• Produce and administer payment processes.
• Understand the system and drive efficiencies and risk-reduction initiatives within the system and processes.
• Train new team members as required.
• Ensure that all JTC policies and procedures are adhered to and guarantee efficient and prompt query resolution.
• Actively participate in team initiatives such as procedure documentation and system testing.
• Escalate all breaches and complaints immediately upon discovery.
• Adhere to all JTC Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.
• Adhere to JTC core values and expected behaviours.
• Any other duties as deemed necessary by Management.

ESSENTIAL REQUIREMENTS

• At least 1 year of funds industry experience directly working in fund operations/administration.
• IOC Qualified or working towards this qualification, or equivalent (Desirable).
• Ability to review and resolve complex issues working under challenging deadlines.
• Customer Service experience.
• Excellent planning and organisation skills with a flexible approach to work.
• Ability to work on own initiative.
• Effective verbal reasoning and numeric skills.
• Good keyboard skills to include MS Excel and ability to learn systems used within the business.

OUR COMMITMENT TO INCLUSION &WELLBEING

JTC is committed to fosteringa healthy, inclusive organisation where all individuals feel welcome and feelable to participate in the workplace fully. We value different perspectives,backgrounds and lived experiences. This includes supporting employee wellbeingso that people feel equipped to thrive.

Whether you are just starting out or seeking new challenges, JTC offers an environment where you can grow, develop, and succeed at every stage of your career.

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