Administrator - Transfer Agency - Investor Services

JTC Group; Cape Town; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

JTC Group in Cape Town is seeking an Administrator to maintain Shareholder Registers for open-ended funds. Hybrid work will apply, with a mix of office and remote activities.

You will handle investor queries, unit dealing, on-boarding funds, AML/KYC checks, and ensure timely processing and data accuracy.

The role requires at least 1 year in funds operations and IOC qualification or progress; strong service orientation and numeracy are essential.

Qualifications

• At least 1 year of funds industry experience directly working in fund operations/administration.
• IOC Qualified or working towards this qualification, or equivalent.
• Ability to review and resolve complex issues under deadlines.
• Customer service experience.
• Excellent planning and organisation skills.
• Ability to work on own initiative.
• Effective verbal reasoning and numeric skills.
• Good keyboard skills to include MS Excel.

Responsibilities

• Respond to investor/client queries and requests via telephone, post, fax or email effectively and accurately while delivering exceptional client service.
• Timely and accurate capturing, execution and settlement of all investor subscriptions, redemptions, stock transfers, conversions and switches.
• Ensure accurate control, input and monitoring of all client dealing instructions in line with procedures.
• On-board new funds and fund activity events such as launches, closures, mergers and conversions.
• Record Investor tax classification information.
• Ensure take-on of new accounts occurs timely and in AML, KYC, and CDD procedures.
• Maintain database and KYC/core static data in line with procedures.
• Process and quality check Investors Transfer instructions and retain records of outstanding/missing transfer information.
• Instruct share dealing related cash movements to custodians.
• Dispatch contract notes within regulatory requirements.
• Support bulk mail and operational projects.
• Produce and administer payment processes.
• Drive efficiencies and risk-reduction initiatives within systems and processes.
• Train new team members as required.
• Ensure adherence to JTC policies and prompt query resolution.
• Participate in procedure documentation and system testing.
• Escalate breaches and complaints immediately upon discovery.
• Adhere to Risk & Compliance procedures including AML legislation.
• Align with JTC core values and behaviours.
• Perform other duties as required by Management.

Skills

Customer service

Planning

Attention to detail

Numerical skills

MS Excel

Education

IOC Qualification

Job description

PURPOSE OF JOB

As the Administrator, you will be responsible for the accurate maintenance of Shareholder Registers for open ended funds administered by JTC. You will be involved in unit dealing, responding to all client queries and requests and ensuring quality control, adherence to policies, procedures and SLAs and outperformance of operational deadlines and client service delivery.

EMPLOYMENT TYPE

Permanent

DEPARTMENT

Fund & Corporate Services

DIVISION

Institutional Client Services

WORKPLACE STRUCTURE

Hybrid

Role Overview

PURPOSE OF JOB

As the Administrator, you will be responsible for the accurate maintenance of Shareholder Registers for open ended funds administered by JTC. You will be involved in unit dealing, responding to all client queries and requests and ensuring quality control, adherence to policies, procedures and SLAs and outperformance of operational deadlines and client service delivery.

Main Responsibilities And Duties

• Respond to all investor/client queries and requests received via telephone, post, fax or email effectively and accurately while delivering exceptional client service.
• Timely and accurate capturing, execution and settlement of all investor subscription, redemption, stock transfer, conversion and switch transactions and any other fund activities as they arise.
• Ensure the accurate control, input and monitoring of all client dealing instructions in line with operational procedures.
• On-board new funds and other fund activity events as the need arises – fund/ share class launches and closures, mergers, conversion activity etc.
• Record Investor tax classification information.
• Ensure the take-on and establishment of new accounts occurs in a timely manner and that they are completed within the prescribed AML, KYC and CDD procedures.
• Ensure that the database and underlying KYC and core static data is accurate and up to date in line with departmental procedures.
• Process and quality check Investors Transfer instructions within agreed turnaround times and retain records of outstanding or missing transfer information.
• Instruct the share dealing related cash movements to the relevant custodians.
• Timely dispatch of contract notes within regulatory requirements ensuring all requirements are fulfilled.
• Support of bulk mail and operational projects.
• Produce and administer payment processes.
• Understand the system and drive efficiencies and risk-reduction initiatives within the system and processes.
• Train new team members as required.
• Ensure that all JTC policies and procedures are adhered to and guarantee efficient and prompt query resolution.
• Actively participate in team initiatives such as procedure documentation and system testing.
• Escalate all breaches and complaints immediately upon discovery.
• Adhere to all JTC Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.
• Adhere to JTC core values and expected behaviours.
• Any other duties as deemed necessary by Management.

Essential Requirements

• At least 1 year of funds industry experience directly working in fund operations/administration.
• IOC Qualified or working towards this qualification, or equivalent (Desirable).
• Ability to review and resolve complex issues working under challenging deadlines.
• Customer Service experience.
• Excellent planning and organisation skills with a flexible approach to work.
• Ability to work on own initiative.
• Effective verbal reasoning and numeric skills.
• Good keyboard skills to include MS Excel and ability to learn systems used within the business.

OUR COMMITMENT TO INCLUSION & WELLBEING

JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.