Fully Remote Customer Service Coordinator — Lead & Optimize

Placements24; Vereeniging; Hybrid; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Fully remote position

Company-provided equipment for remote"

Professional development opportunities

Leadership training

Regular performance reviews

Job summary

Placements24 is seeking a highly organized Remote Customer Service Coordinator to manage and enhance customer support operations from anywhere in South Africa, with a focus on the Vereeniging area. The role requires coordinating activities, ensuring timely issue resolution, and maintaining high service standards in a virtual setting.

You will lead the remote support team, monitor metrics, train new representatives, develop knowledge base articles, and act as a point of escalation for complex

Qualifications

• Proven experience in a customer service or coordination role, preferably remote.
• Strong understanding of customer service principles and best practices.
• Excellent organizational and time management skills.
• Proficiency in using customer support software and CRM systems.

Responsibilities

• Coordinate the daily operations of the customer service team, ensuring all customer inquiries are handled promptly.
• Monitor customer service metrics and performance, identifying areas for improvement.
• Train and mentor new customer service representatives on best practices and company policies.
• Develop and maintain customer service documentation and knowledge base articles.
• Act as a point of escalation for complex customer issues, providing effective resolutions.

Skills

Customer service

Remote work

Team leadership

CRM systems

Organizational skills

Tools

CRM software

Helpdesk software

Job description

Placements24 is seeking a highly organized Remote Customer Service Coordinator to manage and enhance customer support operations from anywhere in South Africa, with a focus on the Vereeniging area. The role requires coordinating activities, ensuring timely issue resolution, and maintaining high service standards in a virtual setting.

You will lead the remote support team, monitor metrics, train new representatives, develop knowledge base articles, and act as a point of escalation for complex