Retail Store Manager: Ops & Customer Experience Lead

Pick n Pay; Alice, Makhanda; On-site; ZAR 312,000 - 391,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonuses

Medical and healthcare benefits

Retirement and pension contributions

Paid annual leave

Staff discounts on selected products

Professional development opportunities

Career advancement pathways

Job summary

Pick n Pay, a leading South African retailer, is seeking a Retail Store Manager to oversee daily store operations, drive sales, manage teams and ensure an outstanding customer shopping experience in Cape Town.

The ideal candidate has a graduate degree in business or related field and 3–5 years of retail management experience, with proven leadership, strong communication, analytical skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Minimum 3–5 years of retail management experience.
• Proven leadership and team management skills.
• Strong understanding of retail operations and sales management.
• Excellent communication and interpersonal abilities.
• Strong analytical and decision-making skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Oversee day-to-day store operations and ensure smooth functioning of all departments.
• Drive sales growth, analyze performance, and implement improvement strategies.
• Lead customer experience initiatives and resolve escalated concerns.
• Recruit, train, and develop store staff, manage scheduling and performance.

Skills

Leadership

Retail operations

Sales management

Communication

Analytical thinking

Education

Graduate Degree in Business Administration, Retail Management, Commerce, Marketing, or Related Field

Job description

Pick n Pay, a leading South African retailer, is seeking a Retail Store Manager to oversee daily store operations, drive sales, manage teams and ensure an outstanding customer shopping experience in Cape Town.

The ideal candidate has a graduate degree in business or related field and 3–5 years of retail management experience, with proven leadership, strong communication, analytical skills, and the ability to thrive in a fast-paced environment.