Retail Front & Back Office Leader — Team & Ops

Pepkor Lifestyle; Stellenbosch; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pepkor Lifestyle in Stellenbosch is seeking a Front and Back Office Supervisor to lead a dynamic retail team within the Incredible Connection brand. You will oversee daily operations, drive customer service excellence, and safeguard stock and cash processes.

The role requires a Grade 12 Matric and at least three years of retail management experience, with a track record in stock control, compliance, and team development.

Qualifications

• Grade 12 Matric qualification.
• Minimum of three years of proven experience in Retail Management.

Responsibilities

• Customer satisfaction: implement strategies to retain customers and ensure exceptional service.
• Optimize stock management to maintain optimal levels and minimize losses.
• Ensure compliance and risk management across store operations.
• Lead and develop your team through coaching and mentorship.
• Manage front- and back-office operations including cash handling and transactions.

Skills

Stock management

Team leadership

Customer service

Change management

Decision making

Resilience

Diversity inclusion

Education

Grade 12 Matric qualification

Job description

Pepkor Lifestyle in Stellenbosch is seeking a Front and Back Office Supervisor to lead a dynamic retail team within the Incredible Connection brand. You will oversee daily operations, drive customer service excellence, and safeguard stock and cash processes.

The role requires a Grade 12 Matric and at least three years of retail management experience, with a track record in stock control, compliance, and team development.