Frontline IT Technician – Helpdesk & End-User Support

Stellenbosch University; Stellenbosch; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Stellenbosch University seeks an IT Systems Technician for First Line Support at the Saldanha Campus. You will handle front-desk inquiries, log incidents, and provide hardware/software support for SU devices and classroom tech.

You’ll assist with teaching venues and examinations, while maintaining asset inventories and lifecycle processes. Ideal candidates have a Matric with an IT qualification (NQF 6) and 3+ years in IT support, plus relevant certifications (Microsoft, CompTIA).

Qualifications

• Matric and a relevant IT qualification (NQF 6) with at least 3 years IT support experience.
• IT certifications such as Microsoft Fundamentals, CompTIA A+ / Network+ / Tech+ are advantageous.
• Pursuing intermediate Microsoft certifications or equivalent two-year IT qualification is encouraged.

Responsibilities

• Provide front-desk and first-line IT support to SU users (students, staff, external workers).
• Handle queries via walk-in, phone, and email; log and escalate incidents.
• Perform first-line hardware/software support for SU devices and applications.
• Imaging and deploying new end-user devices; data backup and migration.
• Support teaching venues, assessments, and examination environments.
• Maintain IT asset inventories and assist with lifecycle management.

Skills

3+ years IT support

Customer-focused

Windows troubleshooting

MS Teams knowledge

Service Desk familiarity

Networking basics

Cloud concepts

Education

NQF 6 IT qualification

Microsoft Fundamentals

CompTIA A+

CompTIA Network+

CompTIA Tech+

ITIL Foundation

Tools

Jira Service Desk

Job description

Stellenbosch University seeks an IT Systems Technician for First Line Support at the Saldanha Campus. You will handle front-desk inquiries, log incidents, and provide hardware/software support for SU devices and classroom tech.

You’ll assist with teaching venues and examinations, while maintaining asset inventories and lifecycle processes. Ideal candidates have a Matric with an IT qualification (NQF 6) and 3+ years in IT support, plus relevant certifications (Microsoft, CompTIA).