IT Systems Technician

Stellenbosch University; Stellenbosch; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Stellenbosch University seeks an IT Systems Technician for First Line Support at the Saldanha Campus. You will handle front-desk inquiries, log incidents, and provide hardware/software support for SU devices and classroom tech.

You’ll assist with teaching venues and examinations, while maintaining asset inventories and lifecycle processes. Ideal candidates have a Matric with an IT qualification (NQF 6) and 3+ years in IT support, plus relevant certifications (Microsoft, CompTIA).

Qualifications

• Matric and a relevant IT qualification (NQF 6) with at least 3 years IT support experience.
• IT certifications such as Microsoft Fundamentals, CompTIA A+ / Network+ / Tech+ are advantageous.
• Pursuing intermediate Microsoft certifications or equivalent two-year IT qualification is encouraged.

Responsibilities

• Provide front-desk and first-line IT support to SU users (students, staff, external workers).
• Handle queries via walk-in, phone, and email; log and escalate incidents.
• Perform first-line hardware/software support for SU devices and applications.
• Imaging and deploying new end-user devices; data backup and migration.
• Support teaching venues, assessments, and examination environments.
• Maintain IT asset inventories and assist with lifecycle management.

Skills

3+ years IT support

Customer-focused

Windows troubleshooting

MS Teams knowledge

Service Desk familiarity

Networking basics

Cloud concepts

Education

NQF 6 IT qualification

Microsoft Fundamentals

CompTIA A+

CompTIA Network+

CompTIA Tech+

ITIL Foundation

Tools

Jira Service Desk

Job description

Department Description/Departement Beskrywing Faculty of Military Science Military Science Information Technology (MSIT) IT Systems Technician: First Line Support (Post Level 11) (Saldanha Campus) Ref. MIL/339/0826 The Faculty of Military Science at Stellenbosch University (SU) operates in a distinctive academic environment at the interface of higher education and military education: military sciences. Co-located within the Military Academy at Saldanha Campus, the Faculty offers undergraduate and postgraduate programmes, conducts research and advances social impact within a joint governance framework between Stellenbosch University and the Department of Defence (DoD), as provided for in the applicable Memorandum of Agreement. The faculty plays a strategic role in military leadership development and academic pursuits within the Defence and Security sector and knowledge production in support of national priorities, while upholding the academic standards, governance principles and institutional values of the University within a security-regulated environment. Military Science Information Technology (MSIT) provides end-to-end ICT services in support of teaching, learning and research at the Faculty of Military Science. The Department manages and supports IT infrastructure, networks, servers, end-user computing and classroom technology, while ensuring alignment with Stellenbosch University's ICT policies, security standards, and operational requirements of a military environment.

Duties/Pligte

• Providing front-desk and first-line technical support to Faculty of Military Science users, namely students, Faculty (academic staff), and business support (academic support staff), as well as to external workers, including Military Academy support staff and Research Fellows.
• Handling walk-in, telephonic, and email-based IT queries promptly and professionally.
• Logging, assigning, prioritising, and escalating incidents and service requests via Jira Service Desk, in line with defined SLAs and operational procedures.
• Taking ownership of support tickets and ensuring accurate updates, effective communication, and timely resolution of incidents and requests.
• Providing first-line hardware support for all Stellenbosch University-owned devices, including desktops, laptops, printers, projectors, and classroom technology.
• Providing first-line software support for all Stellenbosch University-approved operating systems and applications.
• Providing first-line network support for the Stellenbosch University-owned network infrastructure.
• Imaging, configuring, and deploying new end-user devices, including data backup, restoration, and migration between devices.
• Supporting IT services related to teaching venues, assessments, and examination environments.
• Administering staff and student cards, access control systems, and related IT access permissions where applicable.
• Assisting with the maintenance of accurate IT asset inventories and supporting lifecycle management, replacements, and audits.
• Supporting network, server, and infrastructure-related tasks under the guidance of senior technical staff.
• Undertaking additional IT-related duties and once-off projects as required to support MSIT operational objectives.

Job Requirements/Pos Vereistes

• Matric and a relevant qualification (NQF level 6 or certification in Information Technology or related field) with at least three years' relevant IT support experience.
• Industry-recognised certifications such as Microsoft Fundamentals, CompTIA A+, CompTIA Network+, CompTIA Tech+, or equivalent will be advantageous.
• A demonstrated commitment to further professional development, including pursuing intermediate Microsoft certifications, CompTIA Tech+, or an equivalent two-year IT qualification.

Recommendation/Aanbeveling

• Certificate or diploma in Information Technology/Information Systems, or certification in CompTIA A+ or ComTIA N+, or a related field.
• Intermediate Microsoft certification, or an an equivalent recognised two-year IT qualification.
• Working knowledge of the Service Desk platforms.
• Working knowledge of LAN and network cabling standards.
• Experience with video conferencing and collaboration platforms such as Microsoft Teams, particularly in support of teaching, meetings, and hybrid learning.
• An understanding of cloud-based services, including Microsoft cloud platforms and general cloud concepts.
• ITIL Foundation (v3 or later) certification or demonstrated knowledge of IT service management best practices would be advantageous.
• Competency in supporting and troubleshooting Windows-based systems.
• Language proficiency in English or Afrikaans.
• Customer-centric with excellent communication skills.

The University is committed to employment equity (EE), and appointments will be made in line with the institutional EE Plan. Only South African citizens from the designated groups will be considered for appointment. Stellenbosch University reserves the right not to make an appointment. The University reserves the right to investigate qualifications and conduct background checks on all candidates. The Occupational Health and Safety Act requires people in occupations that entail potential exposure to certain hazards (such as noise, hazardous chemical substances and hazardous biological agents) to undergo medical screening to determine whether they be fit to work in those occupations. If you have received no feedback from the University after four to six weeks of the closing date, kindly accept that your application was unsuccessful. Enquiries/Navrae Enquiries about this post: Mr Ashwill Wilson on 022 702 3074, or at [e-mail] Enquiries about remuneration/benefits and technical assistance with the electronic application process: Human Resources Client Services Centre, on 021 808 2753 (Stellenbosch), or 021 938 9636 (Tygerberg), or at [e-mail]

CurrencyZAR Commencement Date01-Nov-2026 Closing Date04-Sep-2026 Amount of Travel Work At Home