Waiter

Radisson Hotel Group; Umhlanga Rocks; On-site; ZAR 72,000 - 108,000; Full time

Benefits offered by this job

Hotel discounts for you and family

Global benefits for employees

Local country perks and rewards

Job summary

Radisson Hotel Group in Umhlanga Rocks is seeking a Waitress/Waiter to support the Food & Beverage department, delivering service that reflects the brand and ensuring guest satisfaction across all service touchpoints.

The role emphasizes hands-on collaboration with colleagues, adherence to local requirements, and development of skills within a dynamic hotel environment, contributing to memorable moments for guests.

Qualifications

• Experience in a food and beverage service within a hotel environment.
• Qualification in Food & Beverage service or in Hospitality advantageous.
• Pro-active with a hands-on approach.
• Strong communication and listening skills.

Responsibilities

• Support the smooth running of the food & beverage department at the property.
• Deliver high levels of guest service and problem resolution.
• Collaborate with colleagues to maximize guest satisfaction.
• Represent the brand and reflect company culture and values.

Skills

F&B service

Guest service excellence

Communication skills

Team collaboration

Pro-active hands-on

Problem solving

IT skills

Integrity

Adaptability

Education

F&B service qualification

Job description

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

The Waitress / Waiter supports the strategic plans and objectives of the Food Service Department. The function should be supportive, hands-on, methodical and business focused; creating memorable moments for our guests, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.

Support and assist in the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels, ensuring both property and company standards are attained and adhered to.

Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.

Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.

Support and deliver on the strategies and objectives of the food service department taking ownership for assigned areas of responsibility.

Develops and builds own skills, knowledge and experience at every opportunity within the food service department, which aligns with the culture of growth, development and performance expected by the company.

Collaborates with the Head of Department, ensuring that departmental inventory is maintained, that productivity targets are achieved and performance levels are attained

Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.

Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

• Experience in a food and beverage service within a hotel environment
• Qualification in Food & Beverage service or inHospitalityadvantageous
• Ability to adapt to changing service environments
• Pro-active with a hands-on approach
• Passion for the hospitality industry
• Ability to manage work ensuring that tasks assigned are delivered
• Ability to find creative solutions, offering recommendations
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Good IT skills
• Ability to work collaboratively at all levels within the department
• An open and positive personality
• Ability to handle challenging priorities and assignments

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.

Build a Great Career -No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.

Experience the Team Spirit -Join a workplacethat’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition -Your ideas,passionand drive matter! We empower you tomake a difference—in hospitality, yourcommunityand beyond.

Enjoy Global & Local Perks -No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarding!

• Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

We welcome applicants from allbackgrounds, abilities, and experiences.If you need any adjustments during the application process, please let us know.