Hotel Reservations Manager

Radisson Hotel Group; Cape Town; On-site; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Up to 53% off stays for Team Members

Friends & Family 30% off

Exclusive discounts on Breakfast, F&B,

Job summary

Radisson Hotel Group is seeking a Reservations Manager to lead and deliver exceptional guest experiences within the reservations team in Cape Town. You will drive guest satisfaction, oversee inquiries, and ensure smooth operations across the guest journey with a hands-on leadership style.

The role requires strong supervisory skills, a customer-centric mindset, and the ability to implement solutions to enhance service delivery.

Qualifications

• Strong supervisory and managerial capabilities are required.
• Experience in reservations or guest services is preferred.
• Excellent communication and problem-solving skills.
• Customer-centric approach and attention to guest experience.

Responsibilities

• Support the smooth running of the reservations department and guest journey.
• Respond promptly to guest enquiries and resolve issues.
• Lead the Reservations team and drive performance and growth.
• Manage costs and inventory and collaborate with stakeholders.
• Ensure compliance with legislation and internal audit requirements.

Skills

Supervisory skills

Customer service

Problem solving

Attention to detail

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are currently seeking a Reservations Manager to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Reservations Manager, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.

• Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
• Delivers on plans and objectives where reservations initiatives & hotel targets are achieved.
• Supervises the reservations team fostering a culture of growth, development, and performance within the department.
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders.
• Reviews and scrutinizes the performance of the business, providing recommendations that will drive financial performance.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.

• Experience in reservations.
• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions with proven problem- solving capabilities offering support where required.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.

Build a Great Career -No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.

Experience the Team Spirit -Join a workplacethat’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition -Your ideas,passionand drive matter! We empower you tomake a difference—in hospitality, yourcommunityand beyond.

Enjoy Global & Local Perks -No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as

• - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

We welcome applicants from allbackgrounds, abilities, and experiences.If you need any adjustments during the application process, please let us know.