Front Office Manager - 5* Boutique Hotel - Hermanus | Sl

HotelJobs; Hermanus; On-site; ZAR 450,000 - 600,000; Full time

Benefits offered by this job

Live-out position

Competitive salary

Job summary

Kendrick Recruitment seeks a polished Front Office Manager for a 5-star boutique seaside hotel in Hermanus, Western Cape. You will lead a passionate front office team, ensuring exceptional guest experiences and flawless check-in/check-out processes.

The role requires 3–5 years in luxury hotels, strong Opera PMS skills, and a refined guest-service approach. Live-out position with a competitive salary and ongoing performance-driven growth opportunities.

Qualifications

• Minimum 3–5 years' Front Office management experience within a 5-star hotel or luxury boutique property.
• Proven track record of leading a front office team to deliver an exceptional guest experience.
• Proficient in Opera or similar PMS – essential.
• Strong reservations, check-in, check-out and billing management experience.
• Excellent written and verbal English communication skills; additional languages advantageous.
• Sound revenue management understanding including room upselling and rate management.
• Experience managing and developing a small front office team.
• Professional; impeccably presented and warmly with guests.
• Strong administrative and reporting ability.
• Flexible to work shifts including weekends and public holidays.
• Stable work history with outstanding, contactable references.

Responsibilities

• Lead and manage all front office operations to the highest 5-star standard.
• Oversee all check-ins, check-outs, room allocations and billing with meticulous accuracy.
• Manage and develop the front office team through training, scheduling and performance management.
• Handle VIP arrivals, guest preferences and special requests with personalised attention.
• Manage all guest feedback, queries and complaints with professionalism and care.
• Oversee reservations management in Opera and maintain accurate room availability.
• Liaise closely with housekeeping, F&B, spa and management to ensure seamless daily operations.
• Manage front office reporting, night audit oversight and financial controls.
• Drive room upselling and support revenue management objectives.
• Ensure full compliance with health, safety and hotel operational standards.
• Represent the hotel's brand values in every guest and team interaction.

Skills

Front Office management

Team leadership

Opera PMS

Reservations & billing

English proficiency

Customer service

Tools

Opera PMS

Job description

Front Office Manager - 5-Star Boutique Seaside Hotel - Hermanus, Western Cape

Kendrick Recruitment is searching for a polished, experienced and warmly professional Front Office Manager for one of South Africa's most celebrated coastal hotels - a 5-star boutique landmark dramatically situated on Hermanus' iconic cliff path overlooking Walker Bay, forming part of a prestigious collection of iconic South African luxury hotels. With 40 elegantly appointed rooms and suites, a renowned restaurant, two saltwater pools and a spa, this recently refreshed property offers guests an unforgettable blend of timeless elegance, exceptional cuisine and world-class whale watching - attracting a predominantly international guest profile who arrive with high expectations. The Front Office Manager will be the standard-bearer of this guest experience - leading the front office team with professionalism, warmth and precision.

Please note: Candidates already based in Hermanus, the Overberg or the broader Garden Route and Western Cape are strongly preferred. This is a live-out position.

Minimum Requirements:

• Minimum 3 to 5 years' Front Office management experience within a 5-star hotel or luxury boutique property - essential
• Proven track record of leading a front office team to deliver an exceptional guest experience
• Proficient in Opera or similar PMS - essential
• Strong reservations, check-in, check-out and billing management experience
• Excellent written and verbal English communication skills - additional languages advantageous
• Sound revenue management understanding including room upselling and rate management
• Experience managing and developing a small front office team
• Professional; impeccably presented and naturally warm with guests
• Strong administrative and reporting ability
• Flexible to work shifts including weekends and public holidays
• Stable work history with outstanding, contactable references

Key Responsibilities:

• Lead and manage all front office operations to the highest 5-star standard
• Oversee all check-ins, check-outs, room allocations and billing with meticulous accuracy
• Manage and develop the front office team through training, scheduling and performance management
• Handle VIP arrivals, guest preferences and special requests with personalised attention
• Manage all guest feedback, queries and complaints with professionalism and care
• Oversee reservations management in Opera and maintain accurate room availability
• Liaise closely with housekeeping, F&B, spa and management to ensure seamless daily operations
• Manage front office reporting, night audit oversight and financial controls
• Drive room upselling and support revenue management objectives
• Ensure full compliance with health, safety and hotel operational standards
• Represent the hotel's brand values in every guest and team interaction

Package:

• Competitive salary dependent on experience
• Live-out position