Front Office & Guest Experience Manager

Crew Life at Sea Ltd.; Johannesburg; On-site; ZAR 1,066,000 - 1,866,000; Full time

Job summary

Crew Life at Sea Ltd. in Dubai seeks a highly motivated Front Office Manager to lead daily front desk operations and guest services. You will supervise staff, ensure smooth check-in/check-out, and maintain high service standards throughout the guest experience.

You will also coordinate with housekeeping, uphold safety protocols, address guest inquiries, and contribute to occupancy and revenue growth while managing costs and maintaining a positive online reputation.

Qualifications

• Bachelor's degree in hotel management, business, or a related field.
• Proven experience as a front office manager or similar role.
• Excellent customer service and communication skills.
• Strong organizational and problem-solving skills.
• Ability to work well under pressure and handle multiple tasks.
• Knowledge of hotel industry standards and procedures.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Oversee day-to-day front office operations and staff.
• Ensure exceptional guest service and smooth check-in/check-out processes.
• Monitor front desk activities and maintain accurate guest records.
• Coordinate with housekeeping to maintain room standards.
• Uphold safety and security protocols across the property.
• Handle guest complaints and inquiries professionally and promptly.
• Monitor financial performance and manage costs within budget.
• Develop strategies to increase occupancy and revenue.
• Maintain relationships with guests and manage online reputation.

Skills

Front office management

Customer service

Communication

Organizational skills

Problem-solving

Education

Bachelor's degree in hotel management or related field

Job description

Crew Life at Sea Ltd. in Dubai seeks a highly motivated Front Office Manager to lead daily front desk operations and guest services. You will supervise staff, ensure smooth check-in/check-out, and maintain high service standards throughout the guest experience.

You will also coordinate with housekeeping, uphold safety protocols, address guest inquiries, and contribute to occupancy and revenue growth while managing costs and maintaining a positive online reputation.