Front Office Manager

Crew Life at Sea Ltd.; Johannesburg; On-site; ZAR 1,066,000 - 1,866,000; Full time

Job summary

Crew Life at Sea Ltd. in Dubai seeks a highly motivated Front Office Manager to lead daily front desk operations and guest services. You will supervise staff, ensure smooth check-in/check-out, and maintain high service standards throughout the guest experience.

You will also coordinate with housekeeping, uphold safety protocols, address guest inquiries, and contribute to occupancy and revenue growth while managing costs and maintaining a positive online reputation.

Qualifications

• Bachelor's degree in hotel management, business, or a related field.
• Proven experience as a front office manager or similar role.
• Excellent customer service and communication skills.
• Strong organizational and problem-solving skills.
• Ability to work well under pressure and handle multiple tasks.
• Knowledge of hotel industry standards and procedures.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Oversee day-to-day front office operations and staff.
• Ensure exceptional guest service and smooth check-in/check-out processes.
• Monitor front desk activities and maintain accurate guest records.
• Coordinate with housekeeping to maintain room standards.
• Uphold safety and security protocols across the property.
• Handle guest complaints and inquiries professionally and promptly.
• Monitor financial performance and manage costs within budget.
• Develop strategies to increase occupancy and revenue.
• Maintain relationships with guests and manage online reputation.

Skills

Front office management

Customer service

Communication

Organizational skills

Problem-solving

Education

Bachelor's degree in hotel management or related field

Job description

Seeking a highly motivated and experienced Front Office Manager to join our team in Dubai, United Arab Emirates. The successful candidate will be responsible for overseeing and managing the day-to-day operations of the front office, providing excellent customer service to guests, and ensuring that the hotel runs smoothly and efficiently.

Responsibilities:

• Manage the front office staff, ensuring that all staff members are properly trained and are performing their duties in accordance with hotel standards.
• Maintain a high level of customer service, ensuring that all guests receive an exceptional experience during their stay.
• Monitor the front desk, ensuring that all guests are checked in and out properly.
• Manage the check-in and check-out process, ensuring that all guests information is accurately recorded.
• Oversee the housekeeping staff, ensuring that all rooms are kept clean and tidy.
• Ensure that all safety and security protocols are followed.
• Handle guest complaints and inquiries in a professional and timely manner.
• Monitor the hotels financial performance, ensuring that all costs are kept within budget.
• Develop and implement strategies to increase occupancy and revenue.
• Develop and maintain relationships with guests, ensuring that they are satisfied with their stay.
• Monitor the hotels online reputation, responding to reviews and complaints in a timely manner.

Requirements:

• Bachelors degree in hotel management, business, or a related field.
• Proven experience as a front office manager or similar role.
• Excellent customer service and communication skills.
• Strong organizational and problem-solving skills.
• Ability to work well under pressure and handle multiple tasks.
• Knowledge of hotel industry standards and procedures.
• Ability to work flexible hours, including weekends and holidays.