Front Office Agent (m/f/d), 5* Superior Hotel in Gstaad, Winter Season, December 2025 – March 2[...]

The Alpina Gstaad; Richmond; On-site; ZAR 50,000 - 200,000; Part time

Job summary

A prestigious luxury hotel is seeking a Front Office Agent for the winter season, from December 2025 to March 2026. The ideal candidate will have a strong background in hospitality, excellent English skills, and a passion for guest service. Responsibilities include managing check-ins, ensuring guest satisfaction, and supporting a collaborative team environment. Staff accommodations and various benefits will be provided.

Benefits

Staff accommodations

Customized training programs

Staff gym access

Staff car for personal use

Exceptional workplace environment

Qualifications

• First experience in 5-star hospitality is preferred.
• Enjoyment in dealing with guests is essential.
• Additional knowledge of German and/or French is highly desirable.

Responsibilities

• Deliver exceptional service while embodying values of authenticity.
• Collaborate with a dedicated team to create unforgettable experiences.
• Manage check-in/out tasks with the PMS Protel system.

Skills

Passion for luxury hospitality

Excellent interpersonal skills

Very good English skills

Organized and meticulous work ethic

Education

Completed training/degree in hospitality

Job description

Overview

Front Office Agent (m/f/d), 5* Superior Hotel in Gstaad, Winter Season, December 2025 – March 2026, accommodations available

Join to apply for the Front Office Agent (m/f/d), 5* Superior Hotel in Gstaad, Winter Season, December 2025 – March 2026, accommodations available role at The Alpina Gstaad

Key Responsibilities

• Deliver exceptional service while embodying our values of authenticity, precision, and attention to detail
• Collaborate with a passionate and dedicated team to create unforgettable guest experiences
• Ensure seamless operations in your area of expertise while upholding the highest standards of quality
• Warm and professional reception of our guests
• Completion of all standard reception tasks, such as check-in/out with PMS Protel
• Rooming of all arriving guests
• Compliance with hotel-specific standards and quality management
• Support for the reservations department
• Guest service
• Operation of the switchboard
• Handling any guest complaints
• General administrative tasks

Your Profile

• Passion for luxury hospitality and the commitment to deliver excellence in all areas
• Completed training/degree in hospitality or equivalent qualification
• First experience in 5-star hospitality
• Enjoyment in dealing with guests
• Complete discretion
• Organized and meticulous work ethic
• Reliability, willingness to take responsibility
• Excellent interpersonal skills with a warm, authentic, and professional presence
• Very good English skills as the company language
• Additional knowledge of German and/or French is highly desirable; any other language is a clear advantage
• Enjoyment of collaborating in a dynamic, challenging environment

Benefits

• Staff accommodations – different categories within the region are available for our seasonal employees
• Customized training programs – both internal and external, to support your professional development
• Staff gym access – located in Schönried, a modern, fully equipped gym for your health and wellness
• Staff car for personal use – explore the stunning surroundings in style with our Audi Q3 Sportback
• Exceptional workplace environment – defined by respect, teamwork, and a relentless pursuit of excellence, where your contributions truly matter

Seniority level

• Entry level

Employment type

• Temporary

Job function

• Management and Manufacturing

Industries

• Transportation, Logistics, Supply Chain and Storage

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