Front Desk & Real Estate Office Administrator

Excellerate JHI; Wes-Kaap; On-site; ZAR 133,920 - 189,720; Full time

Job summary

Excellerate JHI is seeking a courteous receptionist to welcome walk-in clients, answer the switchboard, and maintain a pristine reception area. You will guide visitors and direct enquiries to the appropriate offices.

This role supports the Centre Management Team with general admin tasks and coordinating meeting room bookings. You will assist with procurement administration, compile management packs, and gather tenant turnover statistics. Weekend or public holidays shifts may be required.

Qualifications

• Grade 12 or equivalent.
• 3 years relevant experience in an administrative environment.
• Experience on managing a switchboard.
• Retail shopping centre experience.
• Excellent telephone etiquette and communication skills.
• Computer literacy (MS Office).

Responsibilities

• Receive walk-in enquiries/complaints from the public and assist accordingly.
• Assist Security, Cleaning and Parking contractors with requests.
• Give directions to the public re the location of specific offices.
• Handle wheelchair bookings where relevant.
• Receive tenant enquiries/complaints by various channels.
• Log complaints/requests and assign to the appropriate person.
• Follow up on progress before deadlines.
• Perform front desk reception duties and operate the switchboard.
• Update emergency and tenant contact numbers.
• Take and relay messages for building staff.
• Make bookings for auditorium when applicable.
• Liaise with service providers where applicable.
• Distribute post and assist with PA announcements where needed.
• Support procurement and leasing teams and compile tenant turnover statistics.

Skills

Telephone etiquette

Communication skills

Interpersonal skills

Multitasking

Team collaboration

Attention to detail

Education

Grade 12 or equivalent

Tools

MS Office

Job description

Excellerate JHI is seeking a courteous receptionist to welcome walk-in clients, answer the switchboard, and maintain a pristine reception area. You will guide visitors and direct enquiries to the appropriate offices.

This role supports the Centre Management Team with general admin tasks and coordinating meeting room bookings. You will assist with procurement administration, compile management packs, and gather tenant turnover statistics. Weekend or public holidays shifts may be required.