Front Desk & Guest Experience Specialist

Trending Talent Solutions; Durban; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Trending Talent Solutions in Durban is seeking a friendly, professional receptionist to be the first point of contact for visitors, clients, and staff. You will maintain a welcoming reception area, handle calls, messages, and general admin tasks with accuracy and courtesy.

The ideal candidate has Matric/Grade 12, 2–3 years of reception experience, and proficiency with Microsoft Office. A proactive, service-driven attitude is essential to uphold our company's image.

Qualifications

• Excellent communication and interpersonal skills required.
• Friendly, professional, customer-focused attitude.
• Strong organizational and administrative abilities.
• Able to operate a variety of internal/external telephone and communication systems.

Responsibilities

• Serve as the first point of contact for visitors, clients, and employees, ensuring a friendly, welcoming, and professional experience.
• Answer and direct incoming calls, taking accurate messages when required.
• Ensure company security procedures relating to visitors, access control, and reception protocols are followed.
• Maintain a neat, organised, and welcoming reception area.
• Handle incoming and outgoing mail, courier services, and deliveries.
• Manage meeting room bookings and prepare meeting areas for visitors and internal meetings.
• Coordinate refreshments and hospitality arrangements for visitors and meetings where required.

Skills

Excellent communication

Interpersonal skills

Organizational abilities

Telephone systems

Education

Matric/Grade 12 certificate

Tertiary qualification (preferred)

Tools

Microsoft Office

Excel

Job description

Trending Talent Solutions in Durban is seeking a friendly, professional receptionist to be the first point of contact for visitors, clients, and staff. You will maintain a welcoming reception area, handle calls, messages, and general admin tasks with accuracy and courtesy.

The ideal candidate has Matric/Grade 12, 2–3 years of reception experience, and proficiency with Microsoft Office. A proactive, service-driven attitude is essential to uphold our company's image.