Front Desk Coordinator - Patient Experience

Netcare; Mbombela (Nelspruit); On-site; ZAR 89,000 - 156,000; Full time

Job summary

Netcare seeks an organized Receptionist to manage phones, greet visitors, and coordinate meetings at the front desk. You will ensure smooth patient flow, handle basic inquiries, and perform general administrative tasks to support nursing staff and clinicians.

The ideal candidate has 1–2 years in admin/reception, strong MS Office skills, and a presentable, reliable demeanor. Weekend shifts may be required to meet clinic operations.

Qualifications

• 1-2 years of experience in admin and reception duties.
• Grade 12 or equivalent NQF Level 4 qualification.
• Computer literacy, including MS Office, is required.

Responsibilities

• Attend to customers and visitors telephonically and in person in a professional manner.
• Screening telephone calls or transferring to other staff.
• Handling basic enquiries and taking messages for staff.
• Preparation of the reception area for each working day and front desk activities at start of business hours.
• Meet and greet visitors and direct them to meetings or patient areas.
• Coordinate diaries and room bookings for professionals.
• Assist with taking payments and liaise with nursing regarding patient matters.
• Ensure seamless patient flow to practitioners and assist with general administration duties.

Skills

Telephone skills

Communication skills

MS Office

Confidentiality

Attention to detail

Customer focus

Work under pressure

Reliability

Presentable

Listening skills

Accurate message taking

Spelling

Education

Grade 12 or equivalent NQF Level 4

Job description

Netcare seeks an organized Receptionist to manage phones, greet visitors, and coordinate meetings at the front desk. You will ensure smooth patient flow, handle basic inquiries, and perform general administrative tasks to support nursing staff and clinicians.

The ideal candidate has 1–2 years in admin/reception, strong MS Office skills, and a presentable, reliable demeanor. Weekend shifts may be required to meet clinic operations.