Patient Experience Front Desk Specialist

Netcare; Pinetown; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Netcare is seeking a receptionist for its clinic in KwaZulu-Natal. You will greet visitors, manage the front desk, switchboard, and admissions, while ensuring accurate data capture and billing alignment. The role requires friendly, professional service and adherence to Netcare values and POPIA guidelines.

Responsibilities include scheduling, directing patients, and maintaining stock and stationery, with a focus on timely communication with stakeholders and patient satisfaction.

Qualifications

• Matric or equivalent NQF level 4 qualification.
• Higher certificate - NQF level 5.
• Previous receptionist experience (1–2 years) in hospital/clinic environment.
• Intermediate computer skills (MS Word, Outlook, Excel).
• Knowledge of Medical Schemes and SAP/ME+ systems.

Responsibilities

• Manage reception area and front desk activities to greet visitors.
• Handle switchboard and telephone management with professional etiquette.
• Assist patients with admission documents and billing information.
• Schedule appointments and direct patients to the correct locations.
• Capture patient data accurately and maintain confidentiality per POPIA.
• Process pay points and ensure timely collection of outstanding balances.

Skills

Interpersonal skills

Communication

MS Word

Outlook

Excel

Customer service

Education

Matric or equivalent NQF level 4

Higher certificate - NQF level 5

Tools

SAP

ME+

Job description

Netcare is seeking a receptionist for its clinic in KwaZulu-Natal. You will greet visitors, manage the front desk, switchboard, and admissions, while ensuring accurate data capture and billing alignment. The role requires friendly, professional service and adherence to Netcare values and POPIA guidelines.

Responsibilities include scheduling, directing patients, and maintaining stock and stationery, with a focus on timely communication with stakeholders and patient satisfaction.