Front Desk & Admin Support Specialist

Macsteel Service Centres SA (Pty) Ltd; Brakpan; Presencial; ZAR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Macsteel Service Centres SA (Pty) Ltd in Brakpan is seeking a professional Receptionist to be the first point of contact for visitors, clients and staff. You will manage the reception area, handle calls, provide admin support and ensure a positive, professional experience for all visitors.

The role requires 1+ year of switchboard and customer service experience, English fluency, and strong MS Office skills.

Formación

• Minimum NQF Level 4 – 5 Grade 12 / Higher Certificate is essential.
• Minimum of 1 year’s experience operating a switchboard and providing customer service is essential.
• Knowledge of material grades and steel products will be advantageous.
• Ability to read, write, and communicate effectively in English.
• Ability to communicate in additional South African languages will be advantageous.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• Strong interpersonal and communication skills.
• Good organisational skills and attention to detail.

Responsabilidades

• Answer calls promptly and forward to relevant person or department.
• Provide accurate information to customers or employees in person, via phone or email.
• Maintain professional conduct when dealing with clients and visitors.
• Receive and welcome visitors, directing and announcing them appropriately.
• Coordinate courier services, including package details and customer information.
• Demonstrate proficiency in Microsoft Office (Excel, Word, Outlook).
• Prepare and manage shipping documentation and ensure documents accompany parcels.
• Track shipments and provide timely customer support.

Conocimientos

Switchboard operation

Customer service

MS Office

English proficiency

Multilingual (SA languages)

Educación

NQF Level 4 / Grade 12 or Higher Certificate

Herramientas

Outlook

Word

Excel

Descripción del empleo

Macsteel Service Centres SA (Pty) Ltd in Brakpan is seeking a professional Receptionist to be the first point of contact for visitors, clients and staff. You will manage the reception area, handle calls, provide admin support and ensure a positive, professional experience for all visitors.

The role requires 1+ year of switchboard and customer service experience, English fluency, and strong MS Office skills.