Franchise Growth & Operations Specialist

Headhunters; Wes-Kaap; On-site; ZAR 480,000 - 820,000; Full time

Job summary

Headhunters in South Africa seeks an experienced Franchise Operations Manager to support franchisees and head office. You will drive franchisee relationship management, store openings, audits, training and performance improvements across multi-site networks.

The role combines field visits, SOP compliance, KPI analysis, and people development, with a focus on operational excellence, brand standards and revenue growth.

Qualifications

• Matric or equivalent is required.

Responsibilities

• Act as the key operational contact between Head Office and allocated franchisees.

Skills

Franchise management

Sales growth

Operations management

Store openings

Audits and compliance

Training & coaching

Franchisee relation building

Data analysis

Presentations

MS Office

Excel reporting

Retail systems knowledge

Education

Matric or equivalent

Diploma in Business Admin / Retail / Sales / Ops

Tools

MS Office Suite

Excel

POS systems

Job description

Headhunters in South Africa seeks an experienced Franchise Operations Manager to support franchisees and head office. You will drive franchisee relationship management, store openings, audits, training and performance improvements across multi-site networks.

The role combines field visits, SOP compliance, KPI analysis, and people development, with a focus on operational excellence, brand standards and revenue growth.