Franchise Operations & Growth Specialist

Headhunters; Gauteng; In loco; ZAR 350.000 - 550.000; Tempo pieno

Descrizione del lavoro

Headhunters is seeking a Franchise Relationship Manager to support franchisees across multiple sites, drive operational excellence and ensure adherence to SOPs. You will lead store visits, audits, training and new store openings, while building strong partnerships with franchisees and Head Office.

The role requires experience in franchise environments, sales and business development, and the ability to analyse performance, identify opportunities and implement corrective actions to improve

Competenze

• Matric or equivalent.
• A diploma or equivalent qualification in Business Administration, Retail Management, Sales, Marketing, Operations Management or a related field is preferred.
• Minimum 5 years' experience in retail, franchise, sales, operations or business development.
• Experience working with franchisees or within a franchise environment is highly advantageous.
• Experience in multi-site retail operations is preferred.
• Experience in store openings and operational implementation.
• Experience in training, coaching and conducting operational audits.
• Proven experience in sales and business development.

Mansioni

• Act as the key operational contact between Head Office and allocated franchisees.
• Conduct regular store visits and maintain engagement with franchisees.
• Understand the needs, challenges and opportunities of each franchise.
• Provide guidance on operational, sales and customer service matters.
• Assist franchisees in identifying opportunities to improve business activity and efficiency.
• Proactively identify issues before they impact store performance.
• Escalate matters requiring Head Office intervention promptly.
• Support franchisees in implementing initiatives and campaigns.
• Build trusted relationships while maintaining franchise standards.
• Encourage franchisees to take ownership of performance.

Conoscenze

Franchise relations

Sales & BD

Training & coaching

Excel

MS Office

Reporting

Formazione

Matric or equivalent

Diploma in Business Admin/Retail/Sales/Operations

Strumenti

POS systems

Retail systems

MS Office Suite

Descrizione del lavoro

Headhunters is seeking a Franchise Relationship Manager to support franchisees across multiple sites, drive operational excellence and ensure adherence to SOPs. You will lead store visits, audits, training and new store openings, while building strong partnerships with franchisees and Head Office.

The role requires experience in franchise environments, sales and business development, and the ability to analyse performance, identify opportunities and implement corrective actions to improve