Franchise Operations & Growth Manager

Abantu Staffing Solutions; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Abantu Staffing Solutions is seeking a proactive professional to support, develop and grow a franchised retail network across multiple sites. You will ensure stores operate per brand standards, SOPs and commercial principles, while driving performance and compliance.

The role emphasizes field visits, audits, training and ongoing coaching to build sustainable franchisee success and network expansion.

Qualifications

• Diploma or equivalent qualification in Business Administration, Retail Management, Sales, Marketing, Operations Management or a related field preferred.
• Minimum 5 years of experience in retail, franchise, sales, operations or business development.
• Experience working with franchisees or within a franchise environment advantageous.
• Experience in multi-site retail operations preferred.
• Store openings and operational implementation experience.
• Training, coaching and conducting operational audits experience.
• Proven sales and business development experience.
• Retail-focused sector experience (Automotive, battery, FMCG) advantageous.
• Proficient with MS Office, especially Excel and reporting.
• Knowledge of retail and franchise operating processes.

Responsibilities

• Support, develop and grow the franchise network.
• Ensure franchise stores operate per brand standards and SOPs.
• Provide ongoing operational support and guidance to franchisees.
• Conduct regular store visits and audits; identify improvement areas.
• Lead new franchise store openings from pre-opening to post-opening support.
• Identify and develop new franchise opportunities and locations.
• Maintain strong franchisee relationships and brand integrity.
• Oversee franchise network growth, sales and performance reporting.

Skills

Franchise management

Sales

Operations management

Training

MS Office

Excel

Relationship management

Leadership

Communication

Problem solving

Travel

Interpersonal skills

Education

Diploma or equivalent in Business Administration/Retail Management/Sales/Marketing/Operations Management

Tools

POS systems

Job description

Abantu Staffing Solutions is seeking a proactive professional to support, develop and grow a franchised retail network across multiple sites. You will ensure stores operate per brand standards, SOPs and commercial principles, while driving performance and compliance.

The role emphasizes field visits, audits, training and ongoing coaching to build sustainable franchisee success and network expansion.