Upscale Front of House Manager – Service & Ops Leader

Whm Recruitment; Pretoria; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Whm Recruitment in Pretoria leads front of house operations for a busy, upmarket restaurant. The role focuses on delivering exceptional guest experiences, managing daily FOH activity, and coordinating events with a professional team.

The position requires proven FOH management experience, strong leadership and first-rate customer service, with a neat and professional presentation. It encompasses stock control, POS systems, staff supervision, deliveries, and complaint handling.

Qualifications

• Proven experience as FOH Manager in a busy/upper-class restaurant
• Strong leadership and customer service skills
• Well-presented and professional

Responsibilities

• Front of House Manager in a busy, upmarket restaurant
• Responsible for stock control
• POS system management
• Staff management and supervision
• Daily delivery management
• Event management and coordination
• Handling customer complaints professionally
• Daily operations, including but not limited to the above

Job description

Whm Recruitment in Pretoria leads front of house operations for a busy, upmarket restaurant. The role focuses on delivering exceptional guest experiences, managing daily FOH activity, and coordinating events with a professional team.

The position requires proven FOH management experience, strong leadership and first-rate customer service, with a neat and professional presentation. It encompasses stock control, POS systems, staff supervision, deliveries, and complaint handling.