Fleet Dispatch Supervisor - Cape Town Warehouse

Clicks Group Limited; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Clicks Group Limited in Cape Town is seeking a Warehouse Supervisor (Fleet) to oversee distribution dispatch and fleet operations at the UPD Cape Town branch. The role reports to the Department Manager and requires shift work according to operational needs.

Responsibilities include supervising dispatch staff, ensuring on-time dispatch, coordinating vehicle loading, and maintaining accurate dispatch records. Strong planning, budgeting, and communication skills are essential.

Qualifications

• Fleet management and operational/logistical experience; minimum 3 years in a supervisor/manager role.
• 3 years experience in management.
• Proficient in MS Office (Word and Excel).
• Strong planning, coordination, and communication skills.
• Ability to work in a team and independently under pressure.

Responsibilities

• Supervise dispatch clerks, loaders, and controllers.
• Allocate daily workloads and responsibilities.
• Monitor staff performance, attendance, and productivity.
• Provide training and coaching to team members.
• Assembling of orders.
• Ensure on-time dispatch and OTIF targets.
• Coordinate vehicle loading and departure times.
• Monitor service levels to achieve OTIF targets.
• Escalate and resolve delays that may impact customer deliveries.
• Verify that vehicles are loaded correctly and securely.
• Ensure delivery documentation accompanies each route.
• Confirm optimal route planning and vehicle utilization.
• Monitor vehicle capacity and load compliance.
• Monitor Outbound Overview report daily
• Ensure all delivery notes, invoices, manifests, and POD documentation are accurate.
• Verify that orders loaded match dispatch documentation.
• Maintain accurate dispatch records for audit purposes.
• Liaise with Picking, Checking, Inventory, Transport, and Customer Service teams.
• Ensure orders are complete and ready before dispatch.
• Resolve dispatch-related queries and discrepancies.
• Monitor delivery performance and customer service levels.
• Investigate delivery failures, shortages, and customer complaints.
• Implement corrective actions to prevent recurring issues.
• Ensure compliance with company SOPs, GDP requirements, and transport regulations.
• Monitor security controls to prevent stock losses during dispatch.
• Ensure cold-chain and temperature-sensitive products are dispatched according to requirements.
• Enforce safe loading and dispatch procedures.
• Ensure staff wear appropriate PPE.
• Maintain housekeeping standards in dispatch areas.
• Conduct safety inspections and toolbox talks.
• Monitor and report on dispatch KPIs.
• Analyze operational trends and identify improvement opportunities.
• Drive initiatives to improve productivity, accuracy, and customer service.

Skills

Fleet management

People management

MS Office

Budgeting

Communication

Planning & coordination

Teamwork

Pressure handling

Education

Tertiary qualifications

Tools

MS Word

MS Excel

Job description

Clicks Group Limited in Cape Town is seeking a Warehouse Supervisor (Fleet) to oversee distribution dispatch and fleet operations at the UPD Cape Town branch. The role reports to the Department Manager and requires shift work according to operational needs.

Responsibilities include supervising dispatch staff, ensuring on-time dispatch, coordinating vehicle loading, and maintaining accurate dispatch records. Strong planning, budgeting, and communication skills are essential.