2115 - Fleet Account Specialist - Bureau

Ctrack; Gauteng; On-site; ZAR 350,000 - 500,000; Full time

Job summary

Ctrack seeks a Fleet Account Specialist to join our dynamic team in Gauteng. You will be the primary contact for key clients, manage accounts end-to-end, and act as the bridge between clients and internal teams to optimize service delivery.

Responsibilities include owning scopes of work, coordinating with departments to resolve issues, generating client reports, and ensuring SLA compliance. The ideal candidate has strong communication, data analysis, and fleet-management software experience.

Qualifications

• Must be the primary contact for high-profile Ctrack clients.
• Own accounts end-to-end and liaise between client and Ctrack.
• Create specialized reporting and ensure SLA compliance.
• Experience with fleet management and data analysis.
• Strong communication and cross-department collaboration.

Responsibilities

• Own client accounts cradle to grave.
• Drive service rehabilitation and ICU-related improvements.
• Set up client scopes of work and manage expectations.
• Convey client requirements to relevant departments.
• Escalate issues to achieve speedy resolutions and quality service.
• Identify and deliver reports to meet client needs.

Skills

Strong analytical skills

Excellent communication

Data-driven decision making

Ability to work under pressure

Risk management

Technical troubleshooting

Industry knowledge

Education

Matric or equivalent

Product Management cert (adv.)

Tools

Fleetio

Verizon Connect

Fleet Complete

CRM Software

Crystal Reports

Ctrack reporting

MS Office

Job description

We are seeking an Fleet Account Specialist to join our dynamic team and innovative company.

Main purpose:

The main purpose of the position is to be responsible for being the point of contact for several high-profile Ctrack clients who match the requirements.

This includes taking ownership of these accounts from a Bureau standpoint, acting as a liaison between Ctrack and the client, establishing processes to add value to the client's operation, managing hardware/software tickets and cases, creating specialized reporting, and ensuring that the client's SLA and Scope are met at all times.

Fleet Account Specialist will also be in charge of client rehabilitation, process improvement, driving, service monitoring, and fault identification.

Fleet Account Specialist Key Responsibilities:

Customer Focus:

• Taking Ownership of client accounts - Cradle to grave.
• Take ownership and drive customers who require service rehabilitation - ICU.

Problem-Solving:

• Setting up and completing specialized client projects.
• Conveying and actioning client requirements to relevant departments.
• Working closely with inter-departments to ensure optimum service management.
• Escalate and drive issues identified for speedy resolutions.
• Identify reports to meet client requirements.

Communication Skills

• Sending feedback regarding client status, concerns, and improvement to management.
• Daily/Weekly/Monthly Feedback to Bureau Management.
• Will be a fallback in the absence of the other fleet Account Specialists and/or in other departments when and if needed.
• Setting up Client's Scopes of work.
• Communication skills
  Effective communication is essential for understanding clients' needs, conveying information clearly, and building strong relationships with both clients and internal stakeholders.
• Customer Focus
  Demonstrating a commitment to understanding and meeting the needs of clients is vital. This includes being responsive to inquiries, providing timely support, and proactively addressing any issues that arise
• Problem-Solving Ability
  The ability to analyze complex situations, identify potential challenges, and develop innovative solutions is important in addressing clients' needs and resolving issues efficiently.
• Adaptability
  Given the dynamic nature of fleet management and client needs, being adaptable and flexible in response to changing priorities, new information, or unexpected challenges is crucial.
• Attention to Detail
  Accuracy and attention to detail are essential for managing data, contracts, and other documentation related to fleet accounts. Mistakes in this area could have significant financial or operational implications.
• Time Management
  Balancing multiple tasks, deadlines, and client requests requires effective time management skills to prioritize activities and ensure timely service delivery.
• Resilience
  Dealing with challenging situations or difficult clients may be part of the job. Resilience and the ability to maintain professionalism under pressure are important qualities to have.
• Fleet Management Software
  Proficiency in using fleet management software is crucial for tracking vehicle inventory, maintenance schedules, fuel usage, and other important metrics. Familiarity with popular software platforms like Fleetio, Verizon Connect, or Fleet Complete may be necessary.
• Vehicle Maintenance Knowledge
  Understanding vehicle maintenance schedules, repair procedures, and industry best practices is essential for ensuring the safety and reliability of the fleet. This includes knowledge of routine maintenance tasks, as well as troubleshooting common issues.
• Data Analysis Skills
  Ability to analyze fleet data to identify trends, patterns, and areas for improvement. This may involve generating reports, conducting cost-benefit analyses, and making recommendations based on data-driven insights.
• Customer Relationship Management (CRM) Software
  Proficiency in using CRM software to manage client accounts, track interactions, and monitor service requests. This can help streamline communication and ensure a high level of customer satisfaction.
• Risk Management
  Knowledge of risk management principles and strategies for mitigating risks associated with fleet operations, such as vehicle accidents, theft, and insurance liabilities.
• Technical Troubleshooting
  Ability to troubleshoot technical issues related to vehicle systems, GPS tracking devices, telematics systems, and other technology used in fleet management.
• Industry Knowledge
  Keeping up-to-date with industry trends, technological advancements, and emerging best practices in fleet management through continuous learning and professional development.

Skills:

• Strong analytical skills and data-driven decision-making abilities
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across teams.
• Vehicle tracking and Fleet management.
• Fleet Logistics and Supply Chain.
• Ability to work well under pressure.

Qualifications:

• Minimum Matric or equivalent
• Certification in Product Management would be an advantage

Experience:

• Two or more years experience in the tracking environment
• One or more years experience in technical support.
• MS Office - Intermediate
• Crystal and Ctrack reporting base knowledge - Intermediate
• Data analysis

Closing Date: 28 September 2026 at 16:00