FinTech Technical Support Developer (APIs & Integrations)

60Degrees; Stellenbosch; On-site; ZAR 420,000 - 660,000; Full time

Job summary

60Degrees is seeking a technically minded Developer Technical Support specialist to ensure stability and performance of applications and integrations. You will work with Development, QA, DevOps and Product teams to resolve incidents and prevent recurrence.

The role emphasizes API troubleshooting, monitoring, documentation and collaboration across cross-functional teams in a FinTech environment. Standby shifts may be required.

Qualifications

• Diploma or Degree in IT, Computer Science or related field.
• 2–4 years in Technical Support or similar.
• Experience troubleshooting software, APIs, databases.
• Experience with incident management and ticketing systems (e.g., Jira Service Management, Zendesk).
• Certifications such as ITIL, Microsoft, Linux or Cloud are beneficial.

Responsibilities

• Provide hands-on technical support across business-critical applications, platforms, systems and integrations.
• Investigate, diagnose and resolve technical incidents involving software applications, APIs, databases and system integrations.
• Monitor application performance, system health and operational alerts; proactively identify issues.
• Manage technical incidents and service requests per SLAs with documentation and updates.
• Troubleshoot API failures and integration defects in collaboration with Development/DevOps teams.
• Support service requests related to configuration, access, environment setup and installs.
• Collaborate with Development/QA to reproduce defects and assist with releases and testing.
• Conduct root-cause analyses to identify recurring issues and improvements.
• Maintain technical documentation and knowledge base for the team.
• Seek opportunities to streamline support through automation and AI-assisted tools.
• Participate in rotational standby to provide after-hours support.

Skills

Analytical thinking

Problem solving

Technical communication

Cross-functional collaboration

Proactive troubleshooting

Education

Diploma or Degree in IT / Computer Science

Tools

Jira Service Management

Zendesk

APIs troubleshooting

Job description

60Degrees is seeking a technically minded Developer Technical Support specialist to ensure stability and performance of applications and integrations. You will work with Development, QA, DevOps and Product teams to resolve incidents and prevent recurrence.

The role emphasizes API troubleshooting, monitoring, documentation and collaboration across cross-functional teams in a FinTech environment. Standby shifts may be required.