Developer Technical Support – FinTech, SQL & API Expert

Capital H Staffing and Advisory Solutions; Stellenbosch; Hybrid; ZAR 360.000 - 540.000; Vollzeit

Zusammenfassung

Capital H Staffing and Advisory Solutions seeks a Developer Technical Support professional for a hybrid role in Stellenbosch, South Africa. The role provides Level 2-3 support for applications, APIs, databases and platforms, handling incidents, investigations and SLA-driven resolutions.

You will develop SQL queries, troubleshoot integrations and API failures, monitor system health, and collaborate with Development, QA and DevOps to drive fixes and improvements.

Qualifikationen

• 2–4 years of technical or software support experience.
• C# and SQL proficiency with ability to run scripts.
• Experience with Jira Service Management or Zendesk.

Aufgaben

• Provide Level 2-3 technical support for applications, APIs, databases and platforms.
• Investigate incidents and service requests per SLAs; escalate when needed.
• Develop SQL queries and scripts to diagnose issues.
• Troubleshoot API failures and third-party integrations.
• Monitor health, alerts, and batch processes; identify recurring failures.
• Document incidents and post-incident reviews; update stakeholders.
• Collaborate with Development, QA and DevOps on releases and fixes.
• Assist with access, configurations, environments and installations.

Kenntnisse

C# skills

SQL knowledge

Incident troubleshooting

Hybrid collaboration

Ausbildung

Diploma or degree in IT/CS

Tools

Jira Service Management

Zendesk

Jobbeschreibung

Capital H Staffing and Advisory Solutions seeks a Developer Technical Support professional for a hybrid role in Stellenbosch, South Africa. The role provides Level 2-3 support for applications, APIs, databases and platforms, handling incidents, investigations and SLA-driven resolutions.

You will develop SQL queries, troubleshoot integrations and API failures, monitor system health, and collaborate with Development, QA and DevOps to drive fixes and improvements.