FinTech Application Support Engineer

60Degrees; Stellenbosch; Vor Ort; ZAR 420.000 - 600.000; Vollzeit

Zusammenfassung

60Degrees, a forward-thinking FinTech, is seeking a Developer Technical Support professional to ensure the stability, reliability and performance of its applications, APIs and integrations. You will work closely with Development, QA, DevOps and Product teams to resolve incidents and support production environments.

The ideal candidate has an IT-related degree and 2–4 years of technical support experience, with strong analytical, communication and problem-solving skills, plus familiarity with

Qualifikationen

• Diploma or Degree in IT/CS or related field.
• 2–4 years in Technical Support, Application Support, Software Support or similar.
• Experience investigating and troubleshooting software applications and production incidents.
• Understanding of APIs, databases, system integrations and app troubleshooting.
• Experience with incident management tools such as Jira Service Management or Zendesk.
• Exposure to application monitoring and performance investigations.
• Experience collaborating with Software Development, QA, DevOps and cross-functional teams.
• Strong analytical and problem-solving abilities with clear communication.
• Interest in automation, emerging technologies and AI-assisted support is advantageous.

Aufgaben

• Ensure stability, reliability and performance of applications, systems and integrations.
• Provide hands-on technical support across business-critical applications and platforms.
• Investigate, diagnose and resolve incidents involving software applications, APIs, databases and integrations.
• Monitor performance and health, identify issues before they impact operations.
• Manage incidents and service requests with SLAs, providing updates and escalations as needed.
• Troubleshoot API failures, integration defects and data flow issues with DevOps help.
• Support service requests related to configurations, access, environment setup and installations.
• Collaborate with Dev, QA and Prod teams to reproduce defects and assist releases.
• Document troubleshooting steps and maintain knowledge-base articles.

Kenntnisse

Analytical thinking

Communication skills

Problem solving

Attention to detail

Proactive troubleshooting

Ausbildung

Diploma or Degree in IT/CS

Tools

Jira Service Management

Zendesk

Jobbeschreibung

60Degrees, a forward-thinking FinTech, is seeking a Developer Technical Support professional to ensure the stability, reliability and performance of its applications, APIs and integrations. You will work closely with Development, QA, DevOps and Product teams to resolve incidents and support production environments.

The ideal candidate has an IT-related degree and 2–4 years of technical support experience, with strong analytical, communication and problem-solving skills, plus familiarity with