Developer Technical Support

60Degrees; Stellenbosch; In loco; ZAR 420.000 - 600.000; Tempo pieno

Descrizione del lavoro

60Degrees, a forward-thinking FinTech, is seeking a Developer Technical Support professional to ensure the stability, reliability and performance of its applications, APIs and integrations. You will work closely with Development, QA, DevOps and Product teams to resolve incidents and support production environments.

The ideal candidate has an IT-related degree and 2–4 years of technical support experience, with strong analytical, communication and problem-solving skills, plus familiarity with

Competenze

• Diploma or Degree in IT/CS or related field.
• 2–4 years in Technical Support, Application Support, Software Support or similar.
• Experience investigating and troubleshooting software applications and production incidents.
• Understanding of APIs, databases, system integrations and app troubleshooting.
• Experience with incident management tools such as Jira Service Management or Zendesk.
• Exposure to application monitoring and performance investigations.
• Experience collaborating with Software Development, QA, DevOps and cross-functional teams.
• Strong analytical and problem-solving abilities with clear communication.
• Interest in automation, emerging technologies and AI-assisted support is advantageous.

Mansioni

• Ensure stability, reliability and performance of applications, systems and integrations.
• Provide hands-on technical support across business-critical applications and platforms.
• Investigate, diagnose and resolve incidents involving software applications, APIs, databases and integrations.
• Monitor performance and health, identify issues before they impact operations.
• Manage incidents and service requests with SLAs, providing updates and escalations as needed.
• Troubleshoot API failures, integration defects and data flow issues with DevOps help.
• Support service requests related to configurations, access, environment setup and installations.
• Collaborate with Dev, QA and Prod teams to reproduce defects and assist releases.
• Document troubleshooting steps and maintain knowledge-base articles.

Conoscenze

Analytical thinking

Communication skills

Problem solving

Attention to detail

Proactive troubleshooting

Formazione

Diploma or Degree in IT/CS

Strumenti

Jira Service Management

Zendesk

Descrizione del lavoro

Our client is an innovative and rapidly evolving FinTech organisation that is transforming the way individuals access and manage their finances. With a strong focus on financial inclusion, technology-driven solutions and customer empowerment, the business is making meaningful strides in delivering accessible financial services through its digital platforms.

Operating in a dynamic and fast-paced environment, the organisation places technology, collaboration and continuous improvement at the heart of its success. As the business continues to evolve, there is an exciting opportunity for a technically minded professional to join a team committed to building reliable, scalable and impactful financial technology solutions.

This opportunity is ideal for someone who thrives on solving complex technical challenges, enjoys working across different technologies and wants to contribute to a business where innovation and operational excellence go hand in hand.

YOUR KEY RESPONSIBILITIES

As a Developer Technical Support professional, you will play an integral role in ensuring the stability, reliability and performance of the organisation's applications, systems and integrations. Working closely with Development, QA, DevOps and Product teams, you will bridge the gap between technical operations and the wider business, ensuring issues are resolved efficiently and sustainably.

Provide hands-on technical support across business-critical applications, platforms, systems and integrations, ensuring minimal disruption to business operations and customers.

Investigate, diagnose and resolve technical incidents involving software applications, APIs, databases and system integrations, identifying underlying causes and implementing effective solutions.

Monitor application performance, system health and operational alerts, proactively identifying potential issues before they escalated into business-critical incidents.

Manage technical incidents and service requests in accordance with agreed service levels, maintaining accurate records, providing regular updates and escalating complex issues where necessary.

Troubleshoot API failures, integration defects, database anomalies and data flow issues, collaborating with Development and DevOps teams to achieve permanent resolutions.

Support technical service requests relating to system configurations, user access, permissions, environment setup and software installations.

Collaborate with Development and QA teams to reproduce software defects, support technical investigations and assist with production releases, deployments and testing activities.

Conduct initial root-cause investigations, identify recurring technical challenges and recommend improvements that enhance system reliability and reduce repeat incidents.

Maintain comprehensive technical documentation, troubleshooting guides and knowledge-base articles to support effective knowledge sharing across the technical team.

Identify opportunities to streamline technical support processes through automation, improved workflows and the responsible use of AI-enabled tools.

Participate in a rotational standby schedule, providing technical assistance outside standard working hours when required to maintain operational continuity.

OUR REQUIRED EXPERTISE

A Diploma or Degree in Information Technology, Computer Science or a related discipline.

2–4 years of experience in Technical Support, Application Support, Software Support or a similar technical environment.

Demonstrated experience investigating and troubleshooting software applications, technical systems and production-related incidents.

Practical understanding of APIs, databases, system integrations and application troubleshooting.

Experience working with incident management and ticketing platforms such as Jira Service Management, Zendesk or similar tools.

Exposure to application monitoring, system performance investigations and technical incident resolution.

Experience collaborating with Software Development, QA, DevOps and other cross-functional technical teams.

Strong analytical and problem-solving capabilities, with the ability to investigate complex technical issues and identify sustainable solutions.

Excellent communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.

A proactive, detail-oriented approach to troubleshooting, documentation and continuous improvement.

Experience within a SaaS, FinTech or technology-driven environment would be advantageous.

Relevant technical certifications, including ITIL Foundation, Microsoft, Linux or Cloud certifications, would be beneficial.

An interest in automation, emerging technologies and AI-assisted technical support would be advantageous.

YOUR REWARD

Opportunity to join an innovative and growing FinTech organisation making a meaningful impact in the financial services sector.

Exposure to a dynamic, technology-driven environment with opportunities to work across business-critical applications, APIs, databases and system integrations.