Field Support Engineer I - On-Site IT Incident Specialist

The Shoprite Group of Companies; Centurion; On-site; ZAR 180,000 - 260,000; Full time

Job summary

The Shoprite Group of Companies is seeking a Field Support Engineer I to provide technical support on IT incidents related to client computer systems. You will perform on-site or remote support for low to medium complexity issues, following service standards and timelines.

The role involves collaborating with internal stakeholders, coordinating solutions, and ensuring third-party escalations are resolved promptly.

Qualifications

• Basic IT hardware and networking knowledge.
• Willingness to travel/drive long distances for on-site support.

Responsibilities

• Provide technical support on IT incidents related to client computer systems.
• Offer on-site or remote support to resolve low to medium complexity issues.
• Collaborate with internal stakeholders and coordinate incident solutions.
• Ensure third-party escalations are resolved within established timelines.

Job description

The Shoprite Group of Companies is seeking a Field Support Engineer I to provide technical support on IT incidents related to client computer systems. You will perform on-site or remote support for low to medium complexity issues, following service standards and timelines.

The role involves collaborating with internal stakeholders, coordinating solutions, and ensuring third-party escalations are resolved promptly.