Franchise IT Support Manager – Service Delivery Lead

The Shoprite Group of Companies; Durban; On-site; ZAR 600,000 - 900,000; Full time

Job summary

The Shoprite Group of Companies is seeking an IT Support Manager Designate to lead the delivery of IT support services across the OK Franchise network, ensuring operational stability and rapid issue resolution for franchisee and store teams.

The role acts as the primary point of accountability for IT support within the franchise environment, coordinating escalations, service providers, and technology initiatives across stores to drive consistent support quality.

Qualifications

• Experience in IT service delivery management or IT support operations.
• Ability to coordinate with vendors and store teams to ensure service levels.

Responsibilities

• Lead the delivery of IT support services across the OK Franchise network, ensuring operational stability and rapid issue resolution.
• Act as the primary point of accountability for IT support within the franchise environment, managing escalations, coordinating service providers, and driving technology initiatives across stores.

Job description

The Shoprite Group of Companies is seeking an IT Support Manager Designate to lead the delivery of IT support services across the OK Franchise network, ensuring operational stability and rapid issue resolution for franchisee and store teams.

The role acts as the primary point of accountability for IT support within the franchise environment, coordinating escalations, service providers, and technology initiatives across stores to drive consistent support quality.