Field Service Team Leader: Industrial Equipment Uptime

Ntsumi HR Partners; Gauteng; Vor Ort; ZAR 600.000 - 900.000; Vollzeit

Zusammenfassung

Ntsumi HR Partners is seeking a Field Service Engineer (Team Leader) to guide and develop a team delivering installation, commissioning, maintenance, troubleshooting, and repairs across customer sites. You will drive safety, service quality, and uptime while acting as the main technical escalation point in Southern Africa.

The role requires leadership experience in field service, a technical degree or diploma, and strong communication in English.

Qualifikationen

• Degree or diploma in Mechanical Engineering, Electrical Engineering, Mechatronics, or a comparable technical discipline.

Aufgaben

• Lead, coach, and develop a team of Field Service Engineers and Technicians.
• Coordinate and supervise field service activities including installation, commissioning, maintenance, troubleshooting, inspections, and repairs.
• Ensure efficient planning and allocation of service resources in line with customer priorities and business requirements.
• Act as the main escalation point for complex technical issues in the field and support the team in resolving them effectively.
• Ensure all service work is completed in accordance with Bühler quality standards, safety regulations, and customer requirements.
• Review and validate service reports, documentation, and feedback from the field to ensure completeness and accuracy.
• Build and maintain strong customer relationships by ensuring professional communication, timely issue resolution, and high service quality.
• Support customers in improving equipment reliability, uptime, and operational performance.
• Identify service business opportunities such as spare parts, upgrades, retrofits, maintenance agreements, and other value-added services (implement Service Agreement packages).
• Collaborate closely with internal stakeholders including engineering, technical support, spare parts, sales, and project management teams.
• Monitor service KPIs and implement actions to improve productivity, quality, safety, and customer satisfaction.
• Promote a strong safety culture and ensure compliance with local regulations, company standards, and customer site rules.
• Support continuous improvement initiatives and contribute to the further development of service processes, tools, and best practices.

Jobbeschreibung

Ntsumi HR Partners is seeking a Field Service Engineer (Team Leader) to guide and develop a team delivering installation, commissioning, maintenance, troubleshooting, and repairs across customer sites. You will drive safety, service quality, and uptime while acting as the main technical escalation point in Southern Africa.

The role requires leadership experience in field service, a technical degree or diploma, and strong communication in English.