Field Service Engineer - Remote Monitoring & Diagnostics

Placements24; Pretoria; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Hybrid work model

Company vehicle and travel expense

Health, dental and vision insurance

Professional development opportunities

Retirement savings plan with employer

Competitive salary with incentives

Job summary

Placements24 is seeking a Field Service Engineer to join a team focused on remote monitoring and diagnostics, with a blend of on-site work and remote problem-solving. The role emphasizes ensuring performance and longevity of complex machinery while leveraging hybrid work arrangements to optimize installation and maintenance activities.

You will perform remote diagnostics, conduct on-site installation and maintenance, and develop preventive maintenance schedules from remote data.

Qualifications

• Bachelor's degree in Engineering or a related technical field.
• Proven experience as a Field Service Engineer or in a similar role within installation & maintenance.
• Strong knowledge of diagnostic tools, remote monitoring software, and data analysis.
• Excellent mechanical, electrical, and software troubleshooting skills.
• Ability to manage time effectively and balance remote tasks with required on-site travel.
• Effective communication and customer service skills.

Responsibilities

• Perform remote diagnostics and troubleshooting of equipment failures and performance issues.
• Conduct on-site installation, maintenance, and repair of complex systems as required.
• Develop and implement preventive maintenance schedules based on remote monitoring data.
• Provide technical training and support to clients and junior field technicians.
• Analyze performance data to identify trends and recommend system improvements.
• Maintain comprehensive service reports and update the client database accurately.

Skills

Remote diagnostics

On-site maintenance

Data analysis

Troubleshooting

Client training

Education

Bachelor's degree in Engineering

Tools

Remote monitoring software

Diagnostic tools

Data analysis software

Job description

About the Role

Our client is seeking a highly skilled Field Service Engineer to join their innovative team, focusing on remote monitoring and diagnostic capabilities. This role requires a blend of on-site expertise and remote problem-solving, allowing for a flexible hybrid work arrangement. You will be instrumental in ensuring the optimal performance and longevity of complex machinery and systems. Your primary focus will be on utilizing advanced diagnostic tools to troubleshoot issues remotely before, during, or after on-site visits. This position is perfect for an engineer who enjoys a dynamic work environment, thrives on solving intricate technical challenges, and values the efficiency gains offered by a hybrid approach to installation & maintenance .

Key Responsibilities

• Perform remote diagnostics and troubleshooting of equipment failures and performance issues.
• Conduct on-site installation, maintenance, and repair of complex systems as required.
• Develop and implement preventive maintenance schedules based on remote monitoring data.
• Provide technical training and support to clients and junior field technicians.
• Analyze performance data to identify trends and recommend system improvements.
• Maintain comprehensive service reports and update the client database accurately.

Requirements

• Bachelor's degree in Engineering or a related technical field.
• Proven experience as a Field Service Engineer or in a similar role within installation & maintenance .
• Strong knowledge of diagnostic tools, remote monitoring software, and data analysis.
• Excellent mechanical, electrical, and software troubleshooting skills.
• Ability to manage time effectively and balance remote tasks with required on-site travel.
• Effective communication and customer service skills.

Benefits

• Competitive salary and performance-based incentives.
• Hybrid work model offering flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and advanced certifications.
• Company vehicle and travel expense reimbursement.
• Retirement savings plan with employer match.