Remote Equipment Specialist

Placements24; George; Hybrid; ZAR 420,000 - 650,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Learning resources

Remote-friendly environment

Job summary

Placements24 is seeking an experienced Remote Equipment Specialist to join our support division in a remote-first capacity. You will provide high-level remote technical support for industrial equipment, using advanced diagnostics to resolve complex issues and ensure client uptime.

You will train clients virtually, maintain thorough records, and liaise with R&D and product teams to drive service improvements while delivering exceptional customer service from a distributed team.

Qualifications

• Minimum of 5 years in technical support or equipment specialist role.
• Bachelor's degree in Engineering, Technology, or related field preferred.

Responsibilities

• Provide high-level remote technical support and troubleshooting for specialized industrial equipment.
• Utilize advanced diagnostic tools and software to identify and resolve complex issues.
• Conduct virtual training sessions and provide detailed guidance to clients on equipment operation and maintenance.
• Maintain accurate and detailed records of all customer interactions, technical issues, and resolutions within the ticketing system.
• Act as a liaison between clients and internal technical teams to drive service improvements.

Skills

Remote operations

Technical support

Diagnostic tools

Customer service

Education

Bachelor's degree in Engineering or Technology

Tools

Remote monitoring software

Diagnostics tools

Job description

About the Role

Our client is seeking an experienced Remote Equipment Specialist to join their growing support division. This role is essential for providing virtual expertise and timely resolutions for a diverse range of specialized equipment used by our clients. You will be the first point of contact for complex technical inquiries, utilizing advanced remote monitoring and diagnostic tools to ensure seamless operation and client satisfaction. This is an exceptional opportunity to apply your technical acumen in a flexible, remote-first environment, contributing directly to the uptime and efficiency of critical systems across various industries. You'll work closely with a dedicated team committed to excellence in remote technical service delivery.

Key Responsibilities

• Provide high-level remote technical support and troubleshooting for specialized industrial equipment.
• Utilize advanced diagnostic tools and software to identify and resolve complex operational issues.
• Conduct virtual training sessions and provide detailed guidance to clients on equipment operation and maintenance.
• Maintain accurate and detailed records of all customer interactions, technical issues, and resolutions within the ticketing system.
• Act as a liaison between clients and internal technical teams (e.g., R&D, product management) to

Requirements

• Minimum of 5 years of experience in a technical support or equipment specialist role, with a focus on remote operations .
• In-depth knowledge of industrial machinery, control systems, or related technical domains.
• Proficiency in using remote monitoring, diagnostic, and collaboration software.
• Exceptional analytical and problem-solving skills, with a methodical approach to troubleshooting.
• Strong customer service orientation and the ability to build rapport with clients remotely.
• Bachelor's degree in Engineering, Technology, or a related field is preferred.

Benefits

• An attractive annual salary package commensurate with experience.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off and company holidays.
• Access to continuous learning and professional development resources.
• A flexible and supportive remote work environment with opportunities for career advancement.