Field Operations Technician - Remote

Placements24; Kimberley; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Home office setup allowance

Equipment support

Health, dental, and vision insurance

Remote training opportunities

Job summary

Placements24 is seeking a proactive Field Operations Technician to join a fully remote team. You will oversee remote equipment and systems, perform diagnostics, and guide on-site personnel from your home office to ensure asset reliability across locations.

The role requires strong analytical abilities, familiarity with mechanical/electrical/IT systems, and excellent communication skills for coordinating remote teams and ensuring timely resolutions.

Qualifications

• Proven experience in field operations, technical support, or a related operational role.
• Strong understanding of mechanical, electrical, or IT systems relevant to assets.
• Proficiency in using remote monitoring and diagnostic tools.
• Excellent analytical and problem‑solving skills.
• Strong communication abilities, with the capacity to guide remote teams effectively.
• Demonstrated ability to work autonomously and manage tasks in a remote setting.

Responsibilities

• Monitor the performance and status of remote equipment and systems using specialized software platforms.
• Conduct remote diagnostics to identify, troubleshoot, and resolve operational issues and performance anomalies.
• Provide clear, concise instructions and support to on-site personnel for maintenance and repair tasks.
• Analyze operational data to identify trends, predict potential failures, and recommend preventative measures.
• Generate detailed reports on system performance, issues encountered, and resolutions implemented.
• Collaborate with engineering and support teams to develop and refine operational procedures.

Skills

Field operations

Technical support

Remote monitoring

Analytical skills

Communication

Autonomous work

Job description

About the Role

Our client is seeking a proactive and technically adept Field Operations Technician to join their expanding fully remote team. In this vital role, you will oversee and support the operational aspects of distributed equipment and systems, primarily through remote monitoring, diagnostics, and guiding on-site personnel. You will be the first line of defense in identifying and resolving operational issues before they escape, leveraging advanced monitoring tools and your technical expertise. This position is ideal for an independent individual who thrives in a virtual environment and possesses strong analytical skills. The goal is to ensure the optimal performance and reliability of our client's assets deployed across various geographical locations, all managed from your home office.

Key Responsibilities

• Monitor the performance and status of remote equipment and systems using specialized software platforms.
• Conduct remote diagnostics to identify, troubleshoot, and resolve operational issues and performance anomalies.
• Provide clear, concise instructions and support to on-site personnel for maintenance and repair tasks.
• Analyze operational data to identify trends, predict potential failures, and recommend preventative measures.
• Generate detailed reports on system performance, issues encountered, and resolutions implemented.
• Collaborate with engineering and support teams to develop and refine operational procedures.

Requirements

• Proven experience in field operations , technical support, or a related operational role.
• Strong understanding of mechanical, electrical, or IT systems relevant to the client's assets.
• Proficiency in using remote monitoring and diagnostic tools.
• Excellent analytical and problem-solving skills.
• Strong communication abilities, with the capacity to guide remote teams effectively.
• Demonstrated abilityto work autonomously and manage tasks efficiently in a remote setting.

Benefits

• Competitive salary and performance-based bonuses.
• Home office setup allowance and equipment support.
• Comprehensive health, dental, and vision insurance.
• Opportunities for advanced training in remote operations and asset management.
• A flexible and independent work environment with a focus on results.