Field Service Engineer — On-Site Equipment Uptime & Support

Atlas Copco Group; South Africa; On-site; ZAR 350,000 - 500,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Mobile phone

Medical benefits

Retirement plan

Training programs

Job summary

Atlas Copco Group is seeking an Electrical Field Service Technician to provide on-site support across the Queenstown region. You will install, commission, maintain, and repair electrical equipment at customer sites, travelling to client locations as required.

The role requires a trade qualification as an Electrician or equivalent, a minimum of 4 years in field service or technical support, strong diagnostic skills, and excellent customer service.

Qualifications

• Trade qualification as Electrician or equivalent.
• Minimum 4 years in field service or technical support.
• Strong knowledge of electrical systems and diagnostic tools.
• Ability to read electrical schematics and manuals.
• Excellent customer service and communication skills.
• Willingness to travel within Queenstown area and surroundings.

Responsibilities

• Install, configure, and commission electrical equipment at customer sites.
• Perform routine maintenance and diagnostic testing on electrical machinery.
• Troubleshoot and repair electrical faults with timely solutions.
• Provide customer training and support on operation and maintenance.
• Document service activities, parts used, and time spent.
• Maintain high customer satisfaction through professional conduct and expertise.

Skills

Electrical troubleshooting

Customer service

Communication

Schematics reading

Education

Trade qualification as Electrician

Tools

Diagnostic tools

Job description

Electrical Field Service Technician

Our client requires a skilled and motivated Electrical Field Service Technician to provide on-site technical support and services across the Queenstown region. This role involves the installation, commissioning, maintenance, and repair of specialized electrical equipment at customer locations. You will be the face of the company, ensuring customer satisfaction through expert technical assistance and prompt resolution of issues. This is an excellent opportunity for an independent and technically adept individual to travel and work directly with clients in a dynamic field service capacity.

Key Responsibilities

• Install, configure, and commission electrical equipment and systems at customer sites.
• Perform routine maintenance, inspections, and diagnostic testing on electrical machinery.
• Troubleshoot and repair electrical faults, providing timely and effective solutions.
• Provide technical training and support to customers on equipment operation and maintenance.
• Document all service activities, including repairs, parts used, and time spent.
• Maintain a high level of customer satisfaction through professional conduct and technical expertise.

Requirements

• Trade qualification as an Electrician or equivalent technical diploma/certificate.
• Minimum 4 years of experience in a field service or technical support role.
• Strong knowledge of electrical systems, troubleshooting techniques, and diagnostic tools.
• Ability to read and interpret electrical schematics and technical manuals.
• Excellent customer service and communication skills.
• Willingness to travel extensively within the Queenstown area and surrounding regions.

Benefits

• Competitive base salary plus field service allowances.
• Company vehicle, fuel card, and mobile phone provided.
• Comprehensive medical and retirement benefits.
• Training programs to enhance technical skills.
• Opportunity to work independently and manage your own service routes.