Field Service Engineer

Electro Mechanica (Pty) Ltd; Cape Town; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Electro Mechanica (Pty) Ltd in Cape Town seeks a field service engineer to support power quality, metering, and power distribution products at customer sites. You will install, commission, maintain and repair equipment and train customers in proper use.

You will travel up to 50% regionally, collaborate with internal teams, diagnose issues, and help optimise solutions to meet application requirements and reliable performance.

Qualifications

• Technical qualification in Electrical Engineering, Automation, or related field.
• Experience in field service, commissioning, or maintenance.
• Strong troubleshooting and problem-solving skills.
• Valid driver's license and willingness to travel.
• Willingness to travel up to 50% in-region.

Responsibilities

• Serve as the primary technical expert for power quality, metering, and power distribution.
• Install, commission, maintain, and repair products at customer sites.
• Diagnose and resolve technical issues effectively.
• Collaborate with internal teams and customers.
• Train customers in correct product use and optimisation.
• Support field specification efforts through product demonstrations, application support and site assessments.

Skills

Field service experience

Troubleshooting

Travel readiness

Customer training

Interpersonal communication

Education

Electrical Engineering/Automation technical qualification

Job description

Provides technical support, troubleshooting, and commissioning services at customer sites. Ensures EM solutions are installed correctly, meet application requirements, and deliver reliable performance. Builds trusted relationships with customers through professional service delivery.

Responsibilities:

• Serve as the primary technical expert for power quality, metering, and power distribution.
• Install, commission, maintain, and repair products at customer sites.
• Diagnose and resolve technical issues effectively.
• Collaborate with internal teams and customers.
• Train customers in correct product use and optimisation.
• Support field specification efforts through product demonstrations, application support and site assessments.
• Travel: Up to 50% in-region.

Essential Requirements:

• Technical qualification in Electrical Engineering, Automation, or a related field.
• Experience in field service, commissioning, or maintenance.
• Strong troubleshooting and problem-solving skills.
• Valid drivers license and willingness to travel.

Beneficial Requirements:

• Specialised product and application knowledge.
• Customer training and mentoring experience.
• Strong interpersonal and communication skills.