About the Role
Our client, a prominent manufacturer of industrial machinery, is seeking a dedicated Field Service Electrical Engineer to support their operations and customer base primarily around East London. This role involves providing on-site technical support, installation, commissioning, troubleshooting, and repair of complex electrical systems on our client's equipment. The successful candidate will be expected to travel frequently to customer sites within the Eastern Cape and surrounding regions. This is an exciting opportunity for a hands-on engineer who enjoys problem-solving in diverse field environments and interacting directly with clients, ensuring their satisfaction and operational efficiency.
Key Responsibilities
- Perform on-site installation, commissioning, and testing of electrical systems for industrial machinery.
- Diagnose and resolve complex electrical faults and breakdowns, ensuring minimal downtime for clients.
- Provide expert technical support and guidance to customers on the operation and maintenance of equipment.
- Conduct preventative maintenance and service inspections according to scheduled requirements.
- Develop and deliver technical training to customer personnel on equipment operation and basic maintenance.
- Prepare detailed service reports, including findings, actions taken, and recommendations.
- Maintain inventory of spare parts and tools required for field service operations.
- Liaise effectively with the company's engineering and sales departments to address customer needs and provide feedback.
- Ensure all work is performed in accordance with safety regulations and company policies in East London and surrounding areas.
Requirements
- Bachelor's degree or National Diploma in Electrical Engineering.
- Minimum of 4 years of experience in field service, maintenance, or technical support for industrial electrical systems.
- Strong troubleshooting skills related to control systems, PLCs, VFDs, and industrial automation.
- Proficiency in reading and interpreting electrical schematics and technical manuals.
- Excellent customer service and communication skills.
- Ability to work independently and manage time effectively while traveling.
- Willingness to travel extensively within the Eastern Cape and potentially further afield.
- Valid driver's license and a clean driving record are mandatory.
- Knowledge of specific machinery or industry relevant to the client's products is a plus.
Benefits
- Annual salary of ZAR, commensurate with experience.
- Company-provided vehicle for business travel.
- Per diem allowance for travel and accommodation expenses.
- Comprehensive health insurance and retirement fund benefits.
- Opportunities for product-specific training and certifications.
- Dynamic and varied work environment providing field experience.
- Supportive management structure and access to technical resources.
- Potential for bonuses based on performance and customer satisfaction.