SCS Field Activity Manager - (Eastern Cape)

Smollan; Oos-Kaap; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

Smollan is seeking a Field Area Manager to drive regional sales, oversee audits, and lead a high-performing field team across multiple regions. You will manage client relationships, ensure service excellence, and report to senior management.

You will develop strategies, coach leaders, monitor KPIs, and ensure compliance with industry standards while delivering consistent performance and growth for the business.

Qualifications

• Matric/Grade 12 (NQF4) is required.
• Diploma or Degree in a relevant field.
• 5-8 years of experience in Financial Services with customer service, field sales, and call centers.
• Proven ability to achieve customer satisfaction, oversee staff management, and resolve client issues.

Responsibilities

• Develop and execute strategies to generate new business and maintain client relationships.
• Proactively acquire new clients while ensuring high customer satisfaction and managing the client lifecycle.
• Foster long-term stakeholder relationships to drive regional growth and performance.
• Lead, mentor, and develop a team of Team Leaders, agents, and compliance personnel.
• Set targets and KPIs; conduct reviews and provide feedback to support growth and hit goals.
• Provide coaching to help team members achieve personal and professional goals.
• Ensure compliance with industry regulations and company policies across the region.
• Regularly report on regional sales, team metrics, and client activities to senior management.
• Oversee day-to-day field operations and address operational challenges.

Skills

Customer service

Field sales

Team leadership

Call center experience

Education

Matric/Grade 12 (NQF4)

Diploma or Degree in relevant field

Job description

At Smollan, we're on an evolutionary journey where we're shifting our story. We're looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.

Description:

The Field Area Manager ensures efficient field operations, oversees audits, compliance, and document management, and maintains high customer service and sales standards. They manage a team, ensure key performance deliverables are met, and report to senior management. They also resolve client issues.

Key Responsibilities and Deliverables:

Develop and execute strategies to generate new business and maintain existing client relationships.

Proactively hunt for new clients while ensuring high levels of customer satisfaction. Manage the client lifecycle, ensuring client needs are consistently met with quality solutions.

Foster strong, long-term relationships with stakeholders to maximize regional growth and performance.

Lead, mentor, and develop a high-performing team of Team Leaders, agents, and compliance personnel.

Set clear targets and KPIs for the team, ensuring alignment with broader company goals. Conduct performance reviews and provide ongoing feedback to foster growth and ensure targets are met.

Provide coaching and guidance to help team members achieve personal and professional goals.

Compliance Management:

Ensure that all team members adhere to industry regulations, company policies, and legal standards.

Monitor and manage compliance-related activities within the region, addressing any discrepancies or concerns promptly.

Collaborate with compliance agents/leaders to ensure all procedures are followed.

Reporting & Analysis:

Regularly report on regional sales performance, team metrics, and client activities. Analyze trends in sales, client interactions, and market conditions to Provide updates to senior management on the overall performance, identifying areas for improvement and potential risks.

Field Operations:

Oversee day-to-day operations in the field, ensuring teams are working effectively and efficiently.

Identify and address operational challenges that may impact sales or service delivery.

Ensure operational excellence in all regions under management, promoting a consistent, high-quality service offering.

Minimum Qualifications:

Matric/Grade 12 (NQF4)

Diploma or Degree in relevant field

Requirements

5-8 years of experience in Financial Services, with a focus on customer service, external field sales, and call centers.

Proven experience in achieving customer satisfaction results, overseeing all staff management functions, and resolving client issues effectively.