Facilitator (KZN)

Telesure Investment Holdings (Pty) Ltd.; Durban; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Telesure Investment Holdings (Pty) Ltd. (TIH) is seeking a Facilitator to deliver and assess internal learning programs, including leadership development. You will design content, engage learners, and manage sessions both in person and online, ensuring outcomes align with business needs.

The role emphasizes stakeholder collaboration, program design, and continuous improvement within a dynamic financial services setting in Durban.

Qualifications

• Degree or diploma in a relevant field; ETDP accreditation is essential.
• Maintain professional knowledge through publications, networks and benchmarking.
• Accredited Moderator and Accredited Assessor accreditation are advantageous.

Responsibilities

• Deliver face-to-face and virtual learning sessions and short courses.
• Assess learner needs and adapt methods to maximise understanding.
• Provide feedback on participant activity and learning transfer.
• Engage with stakeholders to ensure learning is delivered effectively.
• Design and maintain learning content and resources.
• Manage learning room operations and ensure equipment readiness.
• Lead end-to-end leadership development initiatives.

Education

Degree/Diploma in relevant field

ETDP (Essential)

Accredited Moderator (Advantageous)

Accredited Assessor (Advantageous)

Job description

## Facilitator (KZN)Apply: Durban, Kwazulu Natal: Full time: Posted Today: End Date: October 16, 2026 (9 days left to apply): JR105805## **Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.****Job Purpose**Create a conducive learning environment to encourage learning through interactive activities, thought provoking conversation and “real world” activities that encourage knowledge transfer, dot connect between the theory and the TIH work place and open conversation and feedback. Responsible for the effective preparation, facilitation and post learning impact support related to internal learning programmes and its key learning objectives.**Responsibilities**Learning and Development Program DeliveryDeliver face to face sessions, virtual sessions or short courses and create context and conversation that allows learners to engage based on the topic.Be aware of others' reactions and understanding as to why they react as they do. Assess and adapt the learning method to suit the learners needs and ability to understand the content while still ensuring the integrity of the learning and programmes key outcomes.Provide feedback based on participant’s activity, ability to learn and understand the theory and ability to apply the learning in a workplace environment.Project and Program Stakeholder EngagementDevelop and maintain productive working relationships with peers and seniors.Work with stakeholders to ensure learning is delivered in the most appropriate manner.Understand and actively engage with the LMS to assist the learning process.Build relevant and appropriate relationships with the learners as well as managers.Learning and Development Program DesignDesign learning sessions to meet the requirements of a specified curriculum or to fill gaps in existing programs; develop and maintain relevant content and high-quality training resources to ensure high levels of learner engagement and achievement of learning outcomes.Understand and is able to implement a variety of facilitation techniques and methods to ensure learning is delivered in the most appropriate manner to suit the learners needs as well as ensuring the learning environment is maintained.Able to assess the methodology / technique / facilitation used and the relevance and impact it is having within the learning environment, is able to adjust the method used to ensure the learning is being delivered in the most effective and efficient manner for the learners to understand.Leadership Development CapabilityResponsible for the end-to-end leadership development programme delivery- this includes needs analysis, designing, developing, implementing and evaluating both content and user experience. Facilitate leadership development initiatives, inclusive of behavioural and theoretical aspects of leadership.Learning Needs AnalysisSupport the identification of learning needs by analysing performance and competence data to identify gaps in relation to required levels; recommend priorities for Learning and Development interventions.Business Requirements IdentificationUse available business relevant information to drive the learning within the classroom.Understand the current challenges facing business as well as the key objectives and strategies that TIH and the specific BU wants to achieve.Personal Capability BuildingDevelop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of content development, relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.Improvement / InnovationUse logic, reasoning and agility to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Document PreparationPrepare training plans, aligned with the training curriculum and prepare relevant training material.Also responsible for gathering and summarising data for reports. Capture registers on the relevant learning management system.Training Room OperationsManage the training environment to ensure that equipment is up to the right standard as well as ensure the training room is kept clean and ensures learners adhere to the training room code of conduct.Ensuring learners have the correct systems and stationary for training purposes.**Education**A degree/diploma in relevant field (Advantageous); Education and Training Development Practices (ETDP) (Essential); Maintain professional knowledge by reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies (Essential); Accredited Moderator (Advantageous) Accredited assessor (Advantageous)**Experience**2 to 4 years’ experience as a facilitator or educator within the Learning and Development field (Essential). Experience with facilitation of leadership development programmes (Advantageous)