F&B Operations Manager – Guest Experience & Profitability

Vine Recruitment; Franschhoek; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Vine Recruitment is seeking a Food and Beverage Manager in Franschhoek to oversee daily operations across all F&B outlets, including restaurants, bars, banqueting and room service. You will drive guest satisfaction, uphold service standards and ensure efficient cost control and hygiene compliance.

The role requires strong leadership, exceptional communication, and the ability to manage multiple outlets in a fast-paced environment while delivering profitable results and staff development.

Qualifications

• Leadership and people-management skills.
• Strong communication and interpersonal abilities.
• Excellent customer service and complaint-resolution capabilities.
• Financial awareness and sound commercial judgement.
• Effective planning, organisation and time management.
• Ability to work under pressure in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Attention to detail and commitment to quality.
• Flexibility to work shifts, weekends and public holidays as required.

Responsibilities

• Oversee daily operations of all food and beverage outlets including restaurants, bars, banqueting, room service and catering operations.
• Ensure guest satisfaction and maintain high service standards.
• Maintain food safety, hygiene and company standards while driving profitability.

Skills

Leadership

Communication

Customer service

Financial awareness

Planning & organisation

Pressure tolerance

Problem solving

Attention to detail

Flexibility

Job description

Vine Recruitment is seeking a Food and Beverage Manager in Franschhoek to oversee daily operations across all F&B outlets, including restaurants, bars, banqueting and room service. You will drive guest satisfaction, uphold service standards and ensure efficient cost control and hygiene compliance.

The role requires strong leadership, exceptional communication, and the ability to manage multiple outlets in a fast-paced environment while delivering profitable results and staff development.