Hospitality Manager - Front, Tasting & Kitchen Ops

HotelJobs; Franschhoek; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Wine Estate in Franschhoek is seeking a Hospitality Manager to oversee the restaurant, tasting centre and kitchen, ensuring a seamless guest experience. You will lead the hospitality team, recruit and train staff, and manage budgets to drive revenue and profitability in a premium winery setting.

The role requires strong leadership, budget discipline and excellent guest relations, with experience in wine estates considered advantageous. A hands-on manager in a small team environment is preferred.

Qualifications

• Grade 12 with a relevant hospitality qualification.
• At least 5 years in hospitality with supervision/management experience.
• Experience in wine estate or premium hospitality is advantageous.
• Strong organisational and people-management skills.
• Valid driver’s licence and reliable transport.

Responsibilities

• Oversee day-to-day operations of restaurant, tasting centre and kitchen to ensure a seamless guest experience.
• Lead, schedule, support and evaluate hospitality team across front-of-house, tasting room and kitchen.
• Recruit and train staff in line with company standards; provide ongoing coaching.
• Maintain high service standards, food quality, wine presentation, cleanliness and appearance.
• Coordinate communication between restaurant, tasting centre, kitchen and other departments.
• Manage reservations and guest flow for efficient service.
• Build guest relationships and handle queries, feedback and complaints professionally.
• Monitor stock levels, purchasing, cost controls and supplier relationships.
• Assist with menu, tasting and experience development and pricing in collaboration with teams.
• Prepare and manage the hospitality budget and monitor expenditure to meet revenue targets.
• Ensure compliance with food safety, health and safety, liquor laws and other regulations.
• Maintain records and generate reports for management; support events and VIP experiences.

Skills

Leadership

Guest relations

Budgeting

Stock control

Cost management

Communication

Problem solving

Team management

Time management

Education

Grade 12 or equivalent

Diploma in Hospitality Management or related

Tools

Pilot POS

Microsoft Office

Reservation systems

Job description

Wine Estate in Franschhoek is seeking a Hospitality Manager to oversee the restaurant, tasting centre and kitchen, ensuring a seamless guest experience. You will lead the hospitality team, recruit and train staff, and manage budgets to drive revenue and profitability in a premium winery setting.

The role requires strong leadership, budget discipline and excellent guest relations, with experience in wine estates considered advantageous. A hands-on manager in a small team environment is preferred.